Company Description
Rocket Youth currently own and operates 60 brands and locations and continues to grow its portfolio of youth sports, enrichment, and after-school businesses across the United States. Our platform is intentionally multi-brand and multi-location, with each business maintaining its unique identity and local market focus. We leverage advanced AI and agentic analytics to drive data-informed decision making, enhance operational efficiency, and unlock scalable growth across the portfolio.
We are highly acquisitive, completing approximately 10–15 acquisitions per year. Most of our companies are founder-led, with experienced local operators managing day-to-day operations.
Rocket Youth provides operational leadership and support services to improve performance and scale. These services span marketing, CRM, analytics, M&A/de-novo expansion, accounting, finance, HR, capital, and more.
Role Description
This is a full-time ON-SITE role for a Business Analyst, based in Miami, FL, with some flexibility for remote work. Please do not apply if you cannot be IN OFFICE in the Miami area. The Business Analyst will work cross-functionally to analyze complex datasets, build dashboards and visualizations, and translate findings into strategic recommendations for leadership and local operators.
- Extract, transform, and analyze large datasets using SQL and Python to track and optimize core subscription and enrollment KPIs (e.g., avg enrollments, % new, and churn rates)
- Engineer and maintain scalable data pipelines, transforming fragmented, inconsistent, and messy data from multiple source systems into clean, reliable datasets through rigorous validation, normalization, and quality control processes.
- Build and maintain detailed retention cohorts to track member engagement over time, identifying drop-off points and opportunities to extend customer lifetime value (LTV)
- Develop and implement predictive models to forecast future business outcomes, specifically focusing on predicting seasonal enrollments and identifying at-risk customers for churn mitigation
- Perform deep-dive customer segmentation to inform targeted CRM campaigns, analyzing campaign performance to improve engagement, conversion, and retention metrics
- Design and build interactive, automated dashboards in BI tools (Tableau or Power BI) that provide local operators and leadership with real-time visibility into operational, financial, and marketing performance
- Translate complex data into clear, actionable insights and executive ready presentations for non-technical stakeholders.
- Become an expert in the various class management systems used by our partner organizations, ensuring data cleanliness and accurate metric tracking across newly acquired brands
- Track top-of-funnel acquisition metrics using Google Analytics and other web tracking tools, connecting online behavior to downstream enrollments
Qualifications
- Technical Expertise: Proficiency in BI tools like Power BI AND Tableau, with solid understanding of data modeling and report/dashboard design.
- Business Acumen: Strong ability to understand client requirements and translate them into technical solutions and drive business outcomes.
- Cloud Knowledge: Familiarity with cloud platforms like Azure or AWS is a plus
- Adaptability & Creativity: Quick learner with creative problem-solving approach, capable of thriving in a dynamic, fact-past environment
- Strong communication skills with the ability to present insights to non-technical audiences
- Ability to work cross-functionally in a fast-paced, acquisition-driven environment
- Strong analytical, critical thinking, and problem-solving abilities
- Accountability, ownership, and a continuous learning mindset
