JOB TITLE: Benefits Systems Specialist
JOB SUMMARY: Local candidates only. This role does not offer relocation assistance. The Benefits Systems Specialist supports and manages employee benefits administration using Employee Navigator, a leading benefits and HR platform. This role is responsible for configuring, maintaining, and troubleshooting the system to ensure smooth enrollment and ongoing benefits administration for employer groups.
This position serves as a key point of contact for HR teams, brokers, and employers by providing technical support, system training, and issue resolution. The ideal candidate combines strong technical skills, working knowledge of employee benefits, and a service-oriented mindset.
Hours: 8:00 am - 4:00 pm (Hybrid schedule: M,T,TH in office; W,F home based)
Pay: $65,000 - $72,000 annually DOE
Location: Scottsdale, AZ 85258 (Local candidates only. This role does not offer relocation assistance.)
Parking: Free in lot
Type: Direct hire
Start date: Immediately upon passing background check
Benefits: Medical, dental, vision, life insurance, 401(k) with 4% match, and PTO
DUTIES
System Configuration & Integration
- Configure and maintain Employee Navigator, including benefit plans, eligibility rules, and carrier connections
- Coordinate with HR teams, brokers, payroll vendors, and carriers to ensure accurate data integration
Technical Support
- Serve as the primary contact for Employee Navigator system issues
- Troubleshoot enrollment discrepancies, system errors, and data transmission issues
- Support system updates, changes, and enhancements
Training & Onboarding
- Train HR teams, brokers, and employer groups on system usage
- Develop training materials such as user guides and step-by-step documentation, including short videos
- Monitor automated data feeds for accuracy and compliance
Compliance & Documentation
- Support compliance with ACA, COBRA, HIPAA, and related regulations through accurate system configuration and reporting.
- Document implementation steps, troubleshooting processes, and best practices.
Project Coordination
- Manage implementation timelines and provide progress updates
- Identify risks or roadblocks and recommend system improvements
Client Relationship Support
- Build and maintain strong client relationships
- Proactively identify and address client needs to ensure satisfaction
REQUIREMENTS
- Bachelor's degree preferred.
- Applicants must reside within commuting distance of Scottsdale, Arizona. Relocation is not provided.
- Strong technical aptitude and troubleshooting ability.
- Working knowledge of employee benefits and enrollment processes.
- Excellent communication and client-facing skills.
- Strong organizational and time-management abilities.
- Ability to pass a background check
