Job Summary:
We are seeking a customer‑focused Customer Experience Specialist / Teller to support daily branch operations and deliver exceptional service to members. This role will split time between front‑desk guest support, teller transactions, and back‑office customer service responsibilities in a banking environment.
Key Responsibilities:
- Assist customers with opening new accounts and answering account‑related questions
- Serve as the first point of contact by greeting members and guests
- Perform teller transactions accurately and in compliance with banking procedures
- Support back‑office customer service functions as needed
- Set up and manage DocuSign for member documentation
- Process member updates such as address changes
- Respond to member inquiries via online channels (chat, online inquiries, etc.)
- Answer incoming phone calls and resolve or route inquiries appropriately
- Maintain compliance with banking policies, procedures, and security standards
Qualifications:
- Prior banking or credit union experience required (teller or member services preferred)
- Strong customer service and communication skills
- Attention to detail and accuracy, especially when handling financial transactions
- Ability to multitask between front‑facing and administrative duties
- Comfort using banking systems, digital tools, and online service platforms
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
