Application Analyst

Role: Application Analyst

Location: Redwood City, CA

Duration: 6+ months

Overview: This is a full-time contracted Application Analyst role supporting the Client's Medical Center exclusively. The position handles non-Epic clinical and operational applications across the Client's working environment, including installation, configuration, troubleshooting, and at-the-elbow support. The analyst serves as the primary IT liaison between Client and Health IT.

Core Application Portfolio: The analyst is responsible for supporting the following already-implemented non-Epic applications: Infor, Meditract, MiPACS, CBORD, Pyxis, Qmatic, Solventum, Kronos Legacy, Microsoft Nuance/Dragon, Dossier, HillRom, CLI, NOAH, Vituity

Required Technical Skills:

• Windows Administrative Tools including Active Directory
• ITIL, ITAM, and ITSM frameworks; hands-on ServiceNow experience
• Hardware support: desktops, peripherals, and medical devices
• Light server and network administration; Windows Server 2017 or newer
• Telecommunications solutions including Starlink and mobile device management (iPads, etc.)

Preferred Medical Device Experience:

• Experience with the following medical and point-of-care devices is preferred:
• Philips Capsule
• HemoCue
• Dexcom
• Dexis (Oral Camera)
• OCT / Visual Field equipment
• POC solutions
• Optometry devices

Key Competencies:

• Translates clinical needs into technical deliverables across Hospital and Ambulatory settings
• Coordinates directly with application vendors on configuration and issue resolution
• Provides at-the-elbow support for clinical and administrative staff
• Manages integration touchpoints within a complex healthcare IT environment
• Works independently with minimal direction in a fast-paced clinical setting

On-Call/Standby Support: The consultant will provide on-call standby coverage for after-hours and weekend issues, 45 hours per week. If a call is received and active support is required, those hours will be reported on the timesheet.