AM Delivery Support Specialist

Lish (lishfood.com) is a fast growing Seattle startup that partners with chefs and restaurants to deliver high-quality curated catering to thousands of hungry office employees everyday. We provide unmatched menu variety and top-notch service, backed by technology that uniquely makes our scale and level of service possible. We’re a group of entrepreneurs, engineers, foodies, parents, coffee drinkers and creators with the mission of building a way to connect people to talented local chefs who care about great food.

Partners of Lish are independent artisans and restaurant owners passionate about crafting locally-sourced, scratch-made meals with fresh ingredients. Each chef tells their unique story through their food, bringing a variety of authentic cuisines and styles to our menus.

Our AM Delivery Support Specialist position (5:30am-1:30pm) is an exciting role at Lish that will be working directly with all the users of our platform - clients, chefs, and our delivery and onsite operation team - all of whom are our customers. 

You’ll be responsible for facilitating the successful execution of daily meal deliveries through creative problem solving and critical thinking. You will be working in collaboration with various departments and developing professional work experience at a fast growing startup. 

As a member of the team, you will develop relationships with and take initiative to improve experiences for all our customers. You will be expected to drive initiatives through data: creating reports, interpreting, analyzing, and reporting on customer data points. 

This position is full-time and you will report to the COO at our office in Seattle. 

Key Responsibilities 

• Respond to inbound requests from clients, vendors, and operations team members in a timely, caring, and professional fashion through phone, SMS, internal messaging, and a ticketing tool (Zendesk), helping all Lish teams to build positive relationships with our customers. 
• Monitor and troubleshoot meal deliveries by anticipating problems, effectively communicating to clients, chefs, and delivery personnel, and finding creative solutions that lower negative client impact.  
• Document key delivery metrics such as on-time performance, food quality issues, and client location challenges. Ensure all pertinent information is accurately relayed to the appropriate internal stakeholders. Escalate issues that are unresolved and communicate effectively with other teams to ensure timely resolution. 
• Collaborate with Customer Success/Operations in weekly meetings to develop and implement appropriate procedures for common client requests and issues, and work with them to meet SLAs and performance goals in customer retention, customer satisfaction, timeliness and accuracy. 
• Partner with fellow delivery support team members to ensure accurate and timely menu planning for Tier 4 clients.
• Compile weekly reports on operational issues, delivery timeliness, and client metrics, and present findings to relevant groups during team meetings.

About You

You balance professionalism with expediency and stay calm and effective in high-pressure, fast-paced environments where priorities shift quickly. Guided by our core values—especially Customer Obsession—you are a reliable, detail-oriented team player and a clear communicator, who can confidently manage multiple workstreams based on urgency and impact. You bring strong customer support experience, a solutions-oriented mindset, and a genuine commitment to resolving issues in ways that exceed customer expectations and build long-term trust. You approach your work with curiosity and discipline, using data and meaningful metrics to inform decisions, continuously improve processes, and help the team operate more efficiently at scale.

Requirements: 

• 4+ years proven performance in a customer-facing environment 
• Exceptional verbal and written communication skills 
• Experience with a ticketing system (preferred: Zendesk) and spreadsheets (preferred: Google Sheets)
• Experience working in a collaborative and fast-paced team environment
• Demonstrated real time problem-solving skills and ability to prioritize multiple tasks based on urgency and importance
• Demonstrated outstanding attention to detail, ownership, and follow-through 
• Consistent record of achieving individual and team metrics
• Must have a valid Food Handlers Permit or will acquire one within two weeks of starting role
• Must be able to lift 40 lbs
• Vehicle and valid driver's license with insurance
• Food, catering, or delivery experience (preferred)

Benefits / Perks:

• Competitive pay
• Paid sick leave 
• Open vacation policy
• 401k with up to 2% company match
• Hybrid work environment (in office required Wednesday and Thursday)
• Work with an amazing, talented, and dedicated team
• Frequent free chef-made food!

$50,000–$55,000 annually (non-exempt, overtime eligible)