Accounts Receivable Systems Coordinator

The Accounts Receivable System Coordinator is responsible for assisting the Accounts Receivable Director with the oversight of the Accounts Receivable/Billing modules within Presbyterian Senior Living’s Electronic Health Records (EHR) system. This role is responsible for troubleshooting technical issues, providing timely customer support and supporting the roll out of updates related to the Accounts Receivable/Billing functions within the EHR system. This position is also responsible for supporting the Administrative Office and Resident Billing Office staff with tasks related to the Accounts Receivable/Billing modules within the EHR system. This role coordinates the month end Accounts Receivable close process for assigned communities; this includes reviewing and posting revenues and claim preparation/submissions. The position is responsible for meeting all deadlines. The role may serve as a back up to the Director of Accounts Receivable.

Qualifications:

• Three to five years Business Office, Admissions or Billing experience in a Long Term Care setting required
• Demonstrated knowledge of Accounts Receivable billing principles required
• Experience utilizing computerized accounting and/or Electronic Health Record required
• Strong problem-solving skills required
• Knowledge of setup and maintenance of Electronic Health Records systems required
• Knowledge of Microsoft Office (including Word, Excel) required
• Must be able to provide excellent customer support
• Demonstrated organizational skills, attention to detail and ability to prioritize workload
• Excellent written and oral communication skills
• Ability to work independently or as part of a team
• Limited travel required

Responsibilities and Expectations:

• Responsible for assisting with the oversight of the Accounts Receivable/Billing modules within the EHR system.
• Responsible for troubleshooting technical issues, providing timely customer support, and supporting updates to the EHR system.
• Responsible for assisting with the coordination of the month end Accounts Receivable close process; this may include: initiating and reviewing the posting of revenues, assisting staff with errors or issues, claim preparation and submission, and providing ongoing assistance and training to staff in regard to this process.
• Responsible for communicating significant issues related to month end close process in a timely manner.
• Responsible to assist the Resident Billing Office by providing accounts receivable documentation of related procedures and the implementation thereof.
• Responsible for working with Resident Billing Office Staff and Administrative Office Staff regarding Retro Payor requests within the EHR Accounts Receivable/Billing modules.
• May assist with the oversight of resident banking processes and procedures.
• Responsible for ensuring that the Accounts Receivable/Billing modules within the EHR are posting accurate information to the general ledger.
• May be responsible to assist in posting co-pay transfers and contractual adjustments for all communities.
• Responsible for timely submission of 180 claims to Department of Human Services for retroactive Medicaid benefits.
• Responsible for identifying and resolving necessary adjustments to balances reflected on the accounts receivable aging report.
• Responsible for completing documentation for subsidized care agreements for all communities.
• Responsible for maintaining documentation and posting all community cash entries for spend down accounts.
• Responsible to assist with the timely review and submission to Accounts Payable for waiting list deposit refunds for Assisted Living and/or Independent Living when written refund requests are received.
• Communicates and responds to inquiries and issues timely.
• Completes special projects as assigned.
• Provides training for designated staff on the specific billing areas, including: MatrixCare, ePREMIS, PROMISe, FISS, third party websites and regulatory requirements.
• Responsible for updating payment rates reflected in the Accounts Receivable/Billing modules within the EHR system for third party payers including Medicare Parts A and B, Medical Assistance, and Insurances as required.
• Responsible for providing guidance and assistance to staff questions or inquires related to Accounts Receivable.
• May be required to travel to other Presbyterian Senior Living locations as necessary.

Presbyterian Senior Living is a large non-profit organization comprised of a variety of locations, services and levels of care. Our organization is dedicated to our mission to provide compassionate, vibrant and supportive communities and services to promote wholeness of body, mind and spirit.