Account Manager

Job Title: Workplace Associate (Account Manager)

Industry: Workplace Design / Commercial Interiors

Location (city, state): Rockville, MD

Assignment Type: Direct Hire

Pay: $70,000-80,000 annually (depending on experience)

Work Schedule: Full-time, Standard Hours (M-F)

Commute Format: In-office with potential for hybrid format after training

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with a well-established workplace solutions and design organization that specializes in creating innovative and functional environments for businesses and institutions. Their culture values collaboration, creativity, and high-quality client service.

Job Description:

• Our client is seeking a motivated Workplace Associate to join their team and help strengthen and expand relationships with existing clients. This role focuses heavily on account management and relationship-building, ensuring clients receive consistent engagement, strategic recommendations, and exceptional service.
• The Workplace Associate will regularly connect with clients both virtually and in person to identify opportunities for workspace improvements, expansions, or reconfigurations. In addition to managing current accounts, the individual will also assist with generating new business opportunities through networking and consultative conversations.
• This role requires someone who is proactive, relationship-oriented, and comfortable working collaboratively with internal teams including design, project management, and client services to deliver successful projects from concept through installation.

Key Responsibilities:

• Manage and grow an existing portfolio of client relationships through consistent communication and regular check-ins.
• Conduct meetings with clients both at company offices and on-site to understand evolving workspace needs and identify potential opportunities.
• Provide consultative recommendations related to workspace improvements, furniture solutions, and layout enhancements.
• Maintain strong follow-up practices to ensure clients feel supported and informed throughout the lifecycle of projects.
• Record client interactions, needs, and updates within CRM systems to ensure accurate documentation and internal alignment.
• Work closely with internal teams such as design, project management, and client services to ensure smooth project delivery and high client satisfaction.
• Reconnect with past clients to explore new opportunities and maintain long-term relationships.
• Support business development efforts through networking, referrals, and strategic outreach when appropriate.
• Stay informed on industry trends and workplace design innovations to better advise clients and identify potential growth opportunities.
• Represent the organization at client meetings, site visits, and industry events as needed.

Qualifications:

• 2–5 years of experience in sales, account management, customer success, or a similar client-facing role.
• Experience selling physical products is preferred; comparable industries such as commercial interiors, office equipment, architectural products, flooring, or similar environments are strongly considered.
• Demonstrated ability to manage relationships and expand business within existing client accounts.
• Strong interpersonal and communication skills, with confidence engaging clients both in person and virtually.
• Organized and proactive approach to managing multiple clients and priorities simultaneously.
• Ability to work independently while maintaining strong collaboration with internal teams.
• Proficiency in Microsoft Office and general comfort with CRM systems or other business technology tools.
• Bachelor’s degree highly preferred.

Perks:

• Opportunity to work with a collaborative and highly creative team.
• Exposure to innovative workplace design projects across multiple industries.
• Career growth within a dynamic and relationship-focused environment.
• Potential for flexible work arrangements after onboarding and training.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.