Account Manager

Account Manager

Department: Accounts

Reports To: Account Director

Location: New York or Los Angeles (with travel as needed)

The Account Manager is the day-to-day owner of client relationships and project delivery, responsible for driving alignment between client vision, creative development, and production execution.

This role operates at the center of cross-functional teams, ensuring clarity, momentum, and accountability across fast-paced experiential projects. The Account Manager is responsible for protecting scope, managing financial performance, and identifying opportunities for account growth, while delivering a seamless and high-quality client experience.

Essential Responsibilities:

Client Relationship Management

• Lead day-to-day client communications with a focus on clarity, transparency, and expectation management
• Guide clients through project phases, structuring feedback and approvals to maintain momentum
• Build trust by anticipating needs, identifying risks early, and offering solutions proactively
• Maintain control of communication flow to ensure alignment and efficiency across all stakeholders
• Support Account Director in leading client meetings, presentations, and status updates.
• Invested in the client’s business with an eye on uncovering further opportunities

Project & Account Execution

Drive internal teams (Design, Production, Fabrication, PM) to ensure on time, on budget delivery

• Translate client goals into clear briefs, actionable scopes
• ,Collaborate with project managers on timelines and workflows, ensuring dependencies and risks are actively managed
• Act as the central point of alignment across creative intent and build feasibility
• Hold team accountable and ensure all deliverables meet design integrity, brand standards, and fabrication constraints
• Support internal handoffs and maintain clear documentation across all phases of work.
• Support development of scopes of work, proposals, and client presentations.

Operational Excellence

• Enforce internal processes, tools, and communication standards across all projects.
• Maintain accurate, up-to-date documentation (briefs, scopes, timelines, trackers).
• Drive efficient internal meetings with clear agendas, decisions, and next steps.
• Identify inefficiencies and contribute to workflow improvements across teams.
• Help resolve day-to-day issues while escalating larger concerns when necessary.
• Participate in project wrap-ups to identify learnings and process improvements.

Financial Management

• Support budget tracking, scope management, and change orders.
• Partner with internal teams to ensure projects remain on budget and aligned with financial goals.
• Assist in developing estimates and monitoring account performance.
• Support project reconciliation with the project management team.

Additional Responsibilities:

• Identify and pursue opportunities to expand scope, increase revenue, and deepen client partnerships.
• Contribute to account planning, including annual or project-based growth strategies.
• Bring forward ideas that enhance client impact, efficiency, or innovation.

Growth Opportunities:

• Exposure to high profile experiential projects and clients
• Ability to build, manage, and mentor your own team of coordinators
• Hands on experience across design, production, and fabrication
• Clear growth path into an Account Director role

Qualifications:

Required:

• 4–7+ years of experience in client services, account management, or project management.
• Experience in creative, experiential, agency, or fabrication environments preferred.
• Strong communication and relationship-building skills.
• Strong organizational skills and attention to detail.
• Ability and desire to work in a team structure.
• A genuine interest in fabrication and design is highly encouraged.
• Ability to manage multiple projects and priorities simultaneously.
• Understanding of project workflows, budgeting, and scope management.
• Familiarity with project management tools (e.g., ClickUp) and CRM systems.
• Bachelor’s degree in Business, Marketing, Communications, or related field.

Salary Range

$85,000-$100,000 annually

Benefits

Medical, Dental, Vision Group Benefits

401k Matching

FSA, HSA

Flexible PTO

and more