The Account Manager is responsible for assigned customer accounts and/or geographic territory in the Northeast US, which includes analyzing and meeting customer needs, developing and implementing sales plans, selling products and providing customer support.
RESPONSIBILITIES
Sell company products (Industrial Equipment / Machinery) in a highly consultative manner, including the benefits of working with company over competitors
Increase sales and margins of standard and engineered products to assigned customers and/or territories
Lead projects from first contact to order while inspiring confidence in the team and management including discussions of application, technology and pricing strategy
Monitor, manage and update established and new accounts and projects utilizing and regularly updating our internal CRM tool
Pro-actively prepare for business meetings and guests visits to portray a professional image to customers
Prepare quotes, proposals, service contracts and other required documents in order to complete a sale
Ensure clear agreement on purchase orders is reached with customers
Participate with Project Management in identifying project milestones, examining potential operational issues/risks, outlining and proposing solutions and identifying actions
Develop customer satisfaction plans for key clients and associated metrics to track improvements
Pro-actively identify and address support situations that could jeopardize customer satisfaction
Work pro-actively with other company personnel to identify, communicate, escalate and resolve critical client/project issues in a preemptive and timely manner
Establish and maintain long term, positive working relationships with internal team members and customers
Coordinate activities and training of external sales representatives (if applicable)
Assist in achieving companies strategic objectives by aligning resources with goals and pursuing opportunities that meet the department's objectives
Develop credible sales forecast and projections
Keep updated with industry trends and developments, competitor's activities and future customer projects
Maximize productivity by organizing resources to meet business demands and positioning the appropriate skill sets for maximum problem anticipation and resolution
Participate and help Marketing Manager in planning and organization of marketing activities such as trade shows, seminars, marketing campaigns and industry associations
Interact professionally with customers and suppliers, ability to resolve conflict while keeping relationships intact
REQUIREMENTS
Bachelors Degree in an Engineering or Business Discipline is preferred
5+ years of Sales and/or Project Management experience with Industrial Automation Equipment / Capital Equipment or Machinery industry is REQUIRED
2+ years working knowledge of manufacturing type contracts in the Industrial Automation Equipment / Capital Equipment or Machinery industry is REQUIRED
2+ years working knowledge of Sales within the Industrial Automation Equipment / Capital Equipment or Machinery industry is REQUIRED
Intermediate level of knowledge of industrial technical terms and principles, with the ability to read and interpret drawings (GD&T)
Experience using Microsoft Office - including Outlook, Excel (Intermediate level), Word (Advanced level), PowerPoint (Advanced level)
Experience with Microsoft Dynamics (Basic level) or other CRM system is required
WORK ENVIRONMENT
Remote Position - Work from your home office
Travel a majority of the time to customer locations, trade shows, etc.
