Product Specialist – Mechanical Solutions & Services (MSS)
Kirby Risk Electrical Supply Indianapolis, IN
Do you enjoy digging into the details to ensure customers receive exactly what they need? Are you known for collaborating with teams to process orders accurately and deliver excellent service? Do you thrive in a role where critical thinking, product knowledge, and strong communication make a real impact?
If so, we want you on our team.
Kirby Risk Electrical Supply is seeking a Product Specialist to support our Mechanical Solutions & Services (MSS) team in Indianapolis, IN. In this role, you will help ensure customer orders are processed accurately while providing product expertise and outstanding support to customers and internal teams.
What You’ll Do as a Product Specialist
In this role, you’ll support customers, vendors, and internal teams while ensuring accurate order processing and product support.
You’ll:
- Respond to customers, vendors, and service providers in a courteous, professional, and timely manner
- Receive and process customer orders, ensuring accuracy and timely completion
- Cross-sell additional products when appropriate to meet customer needs
- Review customer and vendor purchase orders for accuracy and resolve pricing or ordering discrepancies
- Assist customers with product information and application guidance for assigned product lines
- Collaborate with internal departments to ensure customer needs are met
- Track and report assigned information and metrics to management
- Maintain strong vendor relationships and help expand product offerings through vendor-provided data and Webstore information
- Partner with Corporate Purchasing to ensure internal standards and goals are met
What Makes You a Great Fit
- College coursework and/or equivalent work experience
- 3+ years of Power Transmission sales experience or equivalent industry experience
- Strong knowledge of designated products and their applications
- Excellent interpersonal and customer service skills
- Strong written and verbal communication skills
- Professional telephone etiquette
- Strong attention to detail and organizational skills
- Self-starter who works well independently and collaboratively within a team
- Computer proficiency with Microsoft Office or similar tools
- Ability to prioritize work effectively and meet deadlines
What to Expect in This Role
- Office-based position supporting customers, vendors, and internal teams
- Daily collaboration with sales, purchasing, and operations teams
- Opportunities to expand product knowledge and industry expertise
- Full-time schedule, Monday–Friday
Why Kirby Risk?
Founded in 1926, Kirby Risk is a trusted leader in electrical supply and manufacturing. Our culture is built on hard-working, engaged people who treat one another—and our customers—with respect, integrity, and a sense of urgency.
At Kirby Risk, you’re not just taking a job—you’re building a career.
