Account Manager

Company Description

Northstar Chemical, Inc., established in 1996, specializes in delivering sustainable solutions for chemical distribution across the Pacific Northwest, California, and is now expanding to the East Coast with a new facility in Charlotte, NC. With four locations in Modesto, CA; Santa Fe Springs, CA; Sherwood, OR; and Tacoma, WA, Northstar Chemical focuses on distributing liquid corrosive chemicals through advanced delivery methods. The company stands at the forefront of safety, utilizing state-of-the-art equipment and a highly trained team to provide exceptional service. Northstar Chemical's commitment to innovation, customer satisfaction, and long-term partnerships has earned it a reputation as a reliable and trusted service provider.

Role Description

This is a full-time remote role for an Account Manager at Northstar Chemical, Inc. The Account Manager will be responsible for building and maintaining strong relationships with clients, identifying customer needs, and providing tailored chemical distribution for a variety of industries. Responsibilities include managing accounts, driving customer satisfaction, resolving issues, and collaborating with internal teams to enhance service offerings and meet business goals. The Account Manager will also contribute to business development initiatives and achieve revenue targets.

Primary Objectives

The primary responsibility of the Account Manager role is to identify, develop, and manage new customer relationships for a specialty chemical services and distribution organization. The individual will be assigned a specific territory and will be accountable for generating new business opportunities as well as maintaining and expanding existing accounts within the designated geographic area. Territory management will be executed in alignment with the established sales and marketing strategy. This role requires close collaboration with Customer Service, Technical Service, and Operations teams, in addition to other Sales Team members, to effectively meet customer requirements and drive profitable business growth.

Essential Duties/Responsibilities

Responsibilities include, but are not limited to, the following:

Sales

• Maximize direct Bulk and Mini-Bulk sales opportunities within the assigned territory
• Drive sales growth and profitability in the territory to achieve company objectives.
• Promote and manage assigned jobber partnerships throughout the territory.
• Advance sales initiatives by optimizing market coverage, building professional networks, participating in industry trade organizations, and collaborating with field partners.
• Effectively communicate company direction, policies, and commitments to external customers.
• Secure long-term, profitable new business with acceptable credit risk in alignment with sales management guidance. New business development includes both new accounts and expanded opportunities within existing accounts.
• Develop a comprehensive understanding of the company’s operational capabilities.
• Maintain up-to-date, broad technical knowledge of the product portfolio, equipment, and processes to capture sales opportunities and enhance customers’ operational performance.
• Coordinate customer opportunities in collaboration with operations to ensure a high level of customer service.
• Initiate the customer complaint resolution process by properly identifying and documenting issues using the appropriate form and actively participating in problem resolution.

Territory Management

• Organize and manage territory sales, potential sales, profitability, and opportunities.
• Communicate territory opportunities to management through reporting and make recommendations for marketing and sales strategies within your assigned territory.
• Compile and document data to track products, prospects, and progress in your territory.
• Prepare an annual territory plan with customer-specific measurable targets.

Safety

• Understand and abide by all Northstar Chemical policies and procedures.
• Promote and practice safe behavior: including driving, proposed installations, and presentations to customers and jobbers.
• Participate in monthly safety training.

Administrative

• Establish all new customer opportunities efficiently, including customer site surveys, drawings, contracts, and any other internal or external customer documents.
• Document price changes to the appropriate Northstar admin and to external customers.
• Assist in the collection of customer debts exceeding payment terms.
• Projects assigned by management related to product management, customer or product surveys, market studies, training, etc.

Qualifications

The individual must be a self-motivated professional who thrives on the ongoing development of new customer relationships through proactive outreach and cold calling. Strong sales capabilities, including a proven track record of successfully closing new business, are essential. The following key qualifications and attributes are preferred:

• Bachelor’s Degree (preferably technical)
• Minimum of 5 years of industrial outside sales experience to direct users (preferably in the chemical industry)
• Proven history of territory management and new account development
• Work experience in chemical manufacturing, distribution, or related fields
• Mechanical aptitude
• Computer skills in Outlook/Excel/Word/PowerPoint/CRM
• Exceptional communications skills, both verbal and written
• Exceptional time management and organizational skills. 
• Ability to demonstrate critical thinking and problem-solving abilities in a dynamic environment