Account Manager

This role is responsible for managing and growing a key enterprise account from end to end. You’ll oversee daily operations, lead cross-functional initiatives, and act as the main point of contact for client stakeholders. The position blends project management, relationship management, and revenue growth within an established account.

Key Responsibilities

• Lead account initiatives from planning through execution
• Coordinate internal teams, vendors, and timelines to ensure delivery
• Serve as the primary contact for client communication and issue resolution
• Run regular meetings, reviews, and performance updates
• Identify risks and drive solutions to keep projects on track
• Maintain documentation, reporting, and CRM data
• Build strong client relationships and align services with expectations
• Identify and develop opportunities for account growth, including upselling

Requirements

• Experience in managed print, print services, IT infrastructure, MSP, or related field
• 3+ years in account management, project management, or similar role
• Strong ability to manage multiple stakeholders and priorities
• Excellent communication and organizational skills
• Experience with CRM tools and Microsoft Office (especially Excel)
• Bachelor’s degree or equivalent experience preferred
• U.S. citizenship and ability to obtain security clearance required

Benefits

• Competitive compensation and bonus opportunities
• Health, dental, and vision coverage
• 401(k) with company match
• Paid time off and additional company holidays
• Collaborative and supportive work environment