Account Manager

JOB SUMMARY:

The Account Manager oversees and coordinates in‑store marketing and print production programs from kickoff through completion. This role manages timelines, communicates with clients, and partners with internal teams to ensure accurate, on time, and cost‑effective execution.

Backup Coverage:

The Account Manager covers other account managers as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

Client & Account Management

• Serve as a liaison between the client(s) and internal teams throughout the full lifecycle of in-store marketing programs.
• Build and maintain strong, positive client relationships through proactive communication and consistent execution.
• Provide regular project updates, gather client feedback, and ensure alignment on objectives and deliverables.
• Support the Program Director with account planning, execution, and client needs as required.

Print Production Management

• Collaborate with the Production Administration team to develop detailed specifications for new items.
• Oversee the print estimating process to ensure accuracy, efficiency, and cost control.
• Conduct press checks and provide quality oversight to ensure finished products meet established standards.

Project & Program Execution

• Plan, coordinate, and execute in-store marketing programs, managing the full project lifecycle, including:
• Manage estimates and client approvals
• Timelines and milestone management
• Creative development coordination
• Information systems and project tracking
• Production oversight
• Project tracking and reporting
• Logistics and installation
• Customer service support
• Maintain detailed project calendars, schedules, and tracking documents to ensure visibility and accountability.
• Monitor project progress, anticipate risks, and troubleshoot issues, escalating as needed to ensure timely resolution.
• Create and manage master schedules and enforce deadlines across internal teams and external partners.

Cross-Functional Collaboration

• Collaborate daily with internal teams including marketing, creative, production, information systems, inventory, receiving, distribution, accounting, data analysts, and field operations.
• Coordinate with third-party vendors and partners to ensure seamless execution.
• Guide internal resources and cross-functional teams to deliver high-quality, accurate results that align with the client’s brand standards.
• Maintain accurate records in project management and reporting systems (e.g., Workfront, SharePoint, or similar tools).

Operational & Inventory Management

• Monitor inventory levels and support fulfillment planning to ensure product availability.
• Recommend additional production quantities as needed to support program success.
• Ensure inventory accuracy and support logistics coordination.
• Analyze existing processes or systems and recommend improvements where appropriate.

EDUCATION, EXPERIENCE & REQUIREMENTS:

• 1–3+ years of experience in account management, project coordination, program management, retail marketing, or a related client-facing role.
• Strong organizational skills with exceptional attention to detail.
• Proven ability to manage multiple projects and deadlines simultaneously in a fast-paced environment.
• Excellent verbal and written communication skills with a collaborative, problem-solving mindset.
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint); experience with SharePoint, Workfront, or similar project management systems is a plus.
• Digitally savvy with the ability to quickly learn new systems and processes.
• Self-starter with a positive, team-oriented attitude and eagerness to learn.
• Professional, confident, and able to be assertive when managing timelines and deliverables.
• Willingness to travel occasionally for client meetings and project execution.
• Must be able to pass a color vision test if applicable.
• Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
• Candidates with a high school diploma or equivalent and commensurate experience will also be considered.
• PMP certification or formal project management training is a plus.

REQUIRED SKILLS/EXPERIENCE:

• High School Diploma or GED. 
• Ability to follow written and verbal instructions in English (Spanish bilingual a plus). 
• Team player with attention to detail and accuracy. 

SUPERVISORY RESPONSIBILITIES

This role does not have direct supervisory responsibilities but requires leadership in coordinating cross-functional teams and guiding internal resources to deliver successful outcomes.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·        Regular sitting, frequent use of hands for typing, and occasional standing or walking.

·        Specific vision abilities required include close vision, color vision, and the ability to adjust focus.

·        The employee must occasionally lift up to 10 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·        The noise level in the work environment is usually moderate with opportunities to work in office, hybrid, and field-based settings.