Airline Account Manager – JFK Unit
Classification: Exempt
Salary Grade/Range: $66,300 - $70,000
Reports to: Operations Manager
Date: March 2026
Job Description
Enhances the growth and development of the Companies business through customer service, new business development with current and existing customers, conduct weekly meetings with team, support all teams and monitor industry trends.
Essential Functions
- Develops and implements strategies to maintain and/or expand sales within an assigned territory.
- Prepares a plan for each account to identify what and how short- and long-term needs may be met.
- Forecasts the demand for product(s) within assigned territory.
- Provides reports on the budget and sales activity for a given period.
- Interfaces with the customer to understand the customer's overall objectives and requirements.
- Contacts customers on a regular basis to maintain account relationship, advise of new product and service offerings, and obtain feedback on products.
- Shares details with customers on additional offerings to provide value added service.
- Ensures that sales, engineering, and training departments provide post implementation support to assigned accounts / customers.
- Serves as a point of escalation for issues or activities that the customer encounters during product utilization.
- Expedites the resolution of customer problems/complaints.
- Participates in trade shows by representing the organization and sharing information on products.
- Provides feedback to marketing and product engineering teams for future product enhancements.
- Shares ideas and customer needs throughout all phases of product life cycle (plan, design, integrate, install, manage). Contributes to the quarterly and annual business forecasting by providing account trends and sharing future client needs.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
- Analytical - Collects and researches data; Uses intuition and experience to complement data
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
- Project Management - Develops project plans; Coordinates projects; Communicates changes and progress, completes projects on time and budget; Manages project team activities
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Skills and Qualifications
- Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
- Computer Skills: Microsoft Outlook, Word, Excel, and PowerPoint. Project Management software and Database software.
- Bilingual in English and Spanish preferred
Supervisory Responsibility
This position has supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and stand for long periods of time; and reach with hands and arms.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position Type/Expected Hours of Work
This is a full-time exempt position in a 24/7/365 work environment.
Flexibility with weekdays, evenings and weekend required.
Travel
10%
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
Benefits
Flying Food Group, LLC offers a comprehensive benefits package that includes medical, prescription drug coverage, dental, vision, life insurance, disability insurance, accident, critical illness, and hospital indemnity plans, flexible spending accounts, employee assistance program, commuter benefit, retirement program 401(k), tuition reimbursement, and pet insurance.
