Overview:
The Account Manager is responsible for managing client relationships within the healthcare sector, ensuring high-quality service delivery, and driving account growth. This role serves as the primary point of contact between the organization and healthcare clients such as hospitals, clinics, and provider networks.
Key Responsibilities:
- Build and maintain strong relationships with healthcare clients
- Serve as the main liaison for client communication and issue resolution
- Manage account portfolios to ensure client satisfaction and retention
- Manage healthcare team(team leads/recruiters) for client job assignments, submissions, offer closures, candidate onboarding.
- Identify opportunities for upselling or expanding services
- Coordinate with internal teams (operations, billing, onboarding)
- Monitor contract performance, KPIs, and service-level agreements
- Ensure compliance with healthcare regulations, client guidelines and standards.
- Analyze client data and prepare performance reports
- Support onboarding of new clients and implementation of services
Qualifications:
2+ years of account management or healthcare industry experience
Strong understanding of healthcare systems, state licensing or provider operations
Excellent communication and relationship-building skills
Ability to manage multiple accounts and priorities
Proficiency with candidate data sourcing systems and Microsoft Office
