Account Coordinator

Brown & Brown is seeking a Commercial Lines Account Coordinator to join our growing team in Jacksonville, FL!

The Personal Lines Technical Assistant provides personal lines support in maintaining, expanding, and servicing assigned accounts

How You Will Contribut

• Process and check renewal policies
• Assist with Family Risk Questionnaires, including folding, stuffing, and sending thank you and appointment letter
• Prepare and mail letters, including welcome letters, nonrenewal notices, lost business letters, and special marketing project
• Perform data entry, including creating AMS/IR activities for documents, agency‑billed renewals, non‑download renewals, and flood policy renewal
• Process carrier downloads and manage AMS daily download, clearing policies in suspense, and setting activitie
• Redeliver returned mail and update customer contact information
• Maintain expiration records and manage suspense/follow‑up systems for correspondence and request
• Provide back‑up support to other Account Managers as assigned
• Maintain favorable relationships with clients, producers, and employee
• Perform clerical functions such as submitting and sending faxes, proofreading, photocopying documents, and other administrative task
• Assist with billing questions and payment processing
• Complete mortgage and lienholder verification

Skills & Experience to Be Successful

• Associate’s or Bachelor’s degree (preferred)
• Industry software experience (preferred)
• High school diploma
• Proficient with MS Office Su
• Strong organizational skills, including the ability to prioritize, plan work efficiently, and manage time effective
• Excellent oral communication abilities, with clear and effective speaking skills and strong negotiation capability
• High-quality written communication skills, including proofreading for accuracy, presenting numerical information clearly, and interpreting written materials effective
• Demonstrated commitment to quality control, with strong attention to detail and the ability to review and monitor one’s own work for accuracy and thoroughness
• Proven adaptability, with the ability to adjust to changes in the work environment, manage competing demands, and navigate frequent changes, delays, or unexpected even