National Account Customer Service Coordinator

Company Description

Oler Relo Group is a leading provider of moving, storage, and logistics services, with locations in Houston, Dallas/Fort Worth, TX, and Philadelphia, PA. As an agent for United Van Lines, Mayflower Transit, and UniGroup Worldwide, we deliver unparalleled relocation and storage solutions globally. Dedicated to making relocations seamless and stress-free, we prioritize providing peace of mind and excellent customer experiences. Recognized for our industry-leading standards, we are proud to assist both residential and commercial clients at every step of their moving journey.

Role Description

The National Account Customer Service Coordinator is a full-time, remote or on-site role based in Houston, TX. This role is responsible for managing customer interactions, ensuring a seamless relocation experience, and addressing customer inquiries and concerns with professionalism. Day-to-day tasks include coordinating relocation logistics, maintaining customer satisfaction, and providing timely support to ensure excellent service delivery.

Qualifications

• Strong customer-centric skills, including Customer Satisfaction, Customer Support, and enhancing the Customer Experience.
• Excellent verbal and written Communication skills to maintain clear and professional interactions with clients and team members.
• Proficiency in delivering outstanding Customer Service and handling customer interactions effectively.
• Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
• Prior experience in logistics, moving services, or a related field is a plus.
• Proficiency with Microsoft Office Suite and other relevant software tools is highly desirable.