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Occupancy Specialist
Organization Description
The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community‐based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person.� WSFSSH develops, manages, and provides housing and social services for low‐ income older persons,� many of whom live with mental illness and/or have experienced homelessness.
Summary Description
Reporting to the Assistant Director of Occupancy, the chief responsibility of the Occupancy Specialist is to help maintain a high occupancy rate at buildings owned and/or managed by WSFSSH and conduct all duties in compliance with Low Income Housing Tax Credit guidelines, subsidy guidelines, and equal housing opportunity laws.�
Key Responsibilities
- Analyze the occupancy rate at sites in portfolio and determine the appropriate number of interview/appointment notices
- Work with the Leasing & Compliance Assistant to track responses to the interview/appointment notices
- Work with the Leasing & Compliance Assistant to ensure timely response to interview/appointment confirmations or rejection letters
- Interview applicants for program and determine eligibility
- Send third-party income verifications
- Run EIV reports and background checks (if applicable)
- Prepare income certification package and submit to the city for approval (if necessary)
- Hold weekly vacancy meetings with designated members of building staff in portfolio
- Prepare weekly vacancy reports for buildings in portfolio
- Prepare subsidy paperwork
- Finalize initial leasing paperwork and hand file over to building
- Ensure the file is delivered in a way consistent with the standard tenant file set-up
- Ability to manage large amounts of data such as annual contract rent increases, legal rents, income limit changes, etc.
- Input information into the property management database
- Assist with lease-up of new WSFSSH developments
- Travel between Central Office and other WSFSSH sites as necessary
- Attend training sessions and conferences as required for enhancement of job skills
- Assist with other duties as needed
Other
- Maintain high level of care and respect for tenants at all times.
- Work cooperatively and respectfully with Manager and other staff members.
- Liaise effectively with Core staff members including Accounting, Property Management, IT and Asset Management.
- Comply fully with all WSFSSH confidentiality guidelines, safeguarding confidential information at all times.
- Attend training sessions and conferences as required for enhancement of job skills.
- Submit all relevant reports in a complete and timely manner.
- Remain flexible with scheduling as necessary to meet deadlines and accomplish site goals.
- Demonstrate flexibility and initiative to work both independently and as part of a team.
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Required Skills/Abilities
- Proficiency in Microsoft Office applications including Microsoft Word, Excel and Outlook required.�
- Proficiency in RealPage or other property management software a plus.
- Experience working in the area of government entitlements a plus.
- Prior experience working with homeless individuals and/or others with special needs preferred.
- Strong organizational skills and orientation to detail.�
- Ability to prioritize and work independently with minimal supervision.
- Able to speak, read and write English articulately.
- Ability to safeguard confidential information with propriety within the framework of WSFSSH policies and all federal, state, and local laws and all allocating agency requirements.
- Bilingual (English and Spanish) preferred
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Education and Experience
- High School Diploma Required; Business or Accounting Degree Preferred
- Occupancy Specialist Certification
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WSFSSH is an Equal Employment Opportunity Employer (EEO); employment is based upon employees’ qualifications without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status,� genetic predisposition or carrier status, or any other protected characteristic as established by law.
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