Facilities Maintenance Specialist / AV Technician

Job Title: Facilities Maintenance / A/V Specialist

Location: Mason, Ohio

Pay: up to $33/hr

Duration: 12-month contract-to-hire

General Summary of the Job:

The Facilities Maintenance & A/V Specialist will create an exceptional and seamless environment for employees and visitors. This hybrid role combines fostering a vibrant workplace culture with expert technical proficiency in audio-visual systems. You will ensure top-notch office spaces, organize engaging events, and maintain cutting-edge A/V technology across our group communication spaces. Acting as the 'voice and ear' for local users, you will build strong relationships, manage essential office services, and provide critical technical support to facilitate effective communication and engagement.

Essential Functions:

• Workplace Experience & Operations:
• Ensure a welcoming and functional office environment for all, including backup reception, managing shipping/receiving, and maintaining café readiness.
• Act as the primary local user contact, gathering feedback and representing needs to the Workplace Experience Team.
• Manage local service and AV tickets, participate in office reviews, and serve as the point of contact for critical events (security, EHS, fire, power).
• Maintain conference rooms, perform light repairs/maintenance (e.g., lightbulb changes, furniture moving, monitor setup), and coordinate larger vendor maintenance (electrical, plumbing).
• Monitor building cleanliness and safety, escalating issues as needed.
• Support the rollout of new technologies like Visitor Management Systems and occupancy sensors.
• Collaborate on global employee engagement initiatives and organize local events to encourage office attendance and team building.
• Audio-Visual Systems & Support:
• Serve as the office A/V expert, providing hands-on support for systems in group communication spaces.
• Provide technical assistance and training to staff on A/V equipment (microphones, speakers, control systems, projectors, video conferencing).
• Set up, test, troubleshoot, and ensure all A/V equipment is operational before and during meetings/events, including multi-site video and audio conferences.
• Perform repair, maintenance, and testing of A/V equipment, diagnosing hardware and software problems.
• Maintain A/V equipment inventory and recommend repair, storage, or replacement.
• Proficient with A/V control systems (e.g., Logitech, Neat, Yealink) and possess basic network topography knowledge for A/V standards development.
• Develop and implement A/V training (quick start guides, user manuals) and provide a roadmap for equipment, lifecycles and future communication methods.
• Maintain relationships with A/V equipment manufacturers and integration companies.

Skills and Abilities:

• Customer-Centric & Problem-Solver: Demonstrated excellent, proactive customer service with strong training abilities. Self-motivated, adaptable, and able to resolve issues expeditiously under pressure.
• Communication & Interpersonal: Excellent written and verbal English communication, strong conflict resolution, negotiation, and interpersonal skills. Ability to foster community.
• Technical & Organizational: Proficient with Microsoft applications (Outlook, Teams, Excel, PowerPoint, SharePoint, Word). Well-organized, with strong planning, multitasking, monitoring, and reporting skills.
• Teamwork & Safety: Collaborative team player with a commitment to safety.

Scope:

• Reports directly to Regional Operations and AV Manager.
• Primarily supports the assigned office, with potential remote support for other regional offices.
• Typically supports up to 500 employees.
• Fluent in English and the language native to the site location is required.

Education/Experience Level:

• 5 - 7 years of experience in a similar combined role, preferably in a corporate environment.
• Certification or third-level diploma in a related field (e.g., facilities management, business management, audio-visual technology).
• Relevant Diploma or Associate degree preferred. CTS (Certified Technical Specialist) preferred.

Working Conditions/Physical Requirements:

• Normal office environment may require irregular hours/on-call status.
• Occasionally required to lift and/or move up to 50 pounds.