Company Overview
Our Partner is a trusted name in fine jewelry, known for exceptional craftsmanship, high-quality pieces, and personalized customer service. Located in Charlotte, North Carolina, the company specializes in jewelry repair, restoration, and custom design, serving a loyal and growing client base.
With a strong emphasis on artistry, precision, and client experience, Perry’s Jewelry takes pride in bringing new life to treasured pieces while delivering outstanding results.
Position Overview
The Bench Jeweler is a hands-on, skilled craftsperson responsible for performing a wide range of jewelry repairs and restorations. This role is ideal for someone who thrives in a detail-oriented environment and takes pride in delivering high-quality workmanship.
The Bench Jeweler will work closely with the team to ensure timely, accurate, and beautiful results on both client-owned and in-store jewelry, while contributing to an exceptional overall customer experience.
Core Responsibilities
- Identify repair needs on client and inventory jewelry pieces
- Perform stone setting and stone replacement with precision
- Execute simple to complex soldering and laser welding
- Re-tip prongs and restore structural integrity of jewelry
- Complete chain and clasp repairs
- Perform ring sizing with accuracy and care
- Clean, polish, and restore jewelry to like-new condition
- Assist with intake of repair and custom design items, ensuring accurate documentation
- Support store events and special projects as needed
- Perform additional duties as assigned to support business operations
Key Performance Objectives
First 90 Days:
- Become familiar with shop processes, tools, and workflow
- Demonstrate proficiency in standard repairs (ring sizing, chain repair, polishing)
- Maintain quality standards under supervision
- Build strong working relationships with team members
First 180 Days:
- Independently complete a wide range of repairs, including more complex work
- Consistently meet turnaround time expectations
- Maintain high standards of craftsmanship and attention to detail
- Contribute to efficient repair workflow and organization
First 365 Days:
- Serve as a reliable expert for both routine and complex repairs
- Consistently deliver high-quality work with minimal rework
- Support custom design and advanced repair projects as needed
- Contribute to team efficiency and potentially assist in training newer staff
Employee Value Proposition
- Opportunity to work on a wide variety of fine and custom jewelry pieces
- Hands-on role with a strong emphasis on craftsmanship and artistry
- Supportive, team-oriented environment
- Exposure to both repair and custom design work
- Stable and growing business with a loyal customer base
- Opportunities to expand skills and grow within the company
Company Values
- Craftsmanship: Commitment to precision, quality, and attention to detail
- Integrity: Honest work and transparent communication with clients
- Customer Care: Treating every piece as meaningful and every client with respect
- Teamwork: Supporting one another to deliver the best results
- Pride in Work: Taking ownership and pride in every finished piece
