Jewelry Repair Coordinator

TraxNYC Corp

New York, NY

TraxNYC is looking for a highly organized and detail-oriented Jewelry Repair Coordinator to join our team in the heart of Manhattan’s Diamond District. This is an excellent opportunity to work hands-on in the luxury jewelry industry, overseeing the repair and restoration of high-end gold and diamond pieces for clients worldwide — including celebrities, athletes, and collectors.

This is a hands-on, in-person role ideal for someone who thrives in a fast-paced, precision-driven environment. You’ll play a central role in managing the full lifecycle of jewelry repairs — from intake and evaluation to coordination with bench jewelers and final quality control. Strong organizational skills are essential — you’ll be trusted with high-value merchandise, strict timelines, and direct communication with customers regarding their most meaningful pieces.

You don’t need to be a master bench jeweler — but you do need a strong understanding of jewelry components, attention to detail, and the ability to manage multiple repair jobs at once while maintaining accuracy.

As a Jewelry Repair Coordinator, you’ll help ensure every repair meets TraxNYC’s quality standards — from simple resizing and polishing to complex stone replacements and restoration work.

Key Responsibilities:

Oversee intake and documentation of all jewelry repair items
Evaluate condition of pieces and clearly outline scope of repair work
Create and manage repair tickets with detailed notes and timelines
Communicate repair estimates and turnaround times with customers
Coordinate daily with setters, polishers, bench jewelers, and outside vendors
Track and prioritize repair jobs to meet promised deadlines
Inspect completed repairs for quality control before customer pickup or shipment
Source replacement stones (diamonds and gemstones) when required
Ensure proper handling, storage, and security of high-value repair items
Manage resizing, prong rebuilding, stone tightening, clasp repair, polishing, rhodium plating, and restoration projects
Handle warranty repairs and post-sale service requests
Maintain organized digital records of all repair orders and updates
Resolve customer concerns related to repairs with professionalism and urgency
Track patterns to support workflow improvements within the repair department
Track costs and profits of return processes to ensure repairs are profitable

What We’re Looking For:

Experience in jewelry repair coordination, jewelry sales, or a bench jewelry environment preferred
Strong understanding of common jewelry repair processes (sizing, prong tightening, stone setting, polishing, plating)
Highly organized, detail-oriented, and reliable
Comfortable handling high-value diamond and gold merchandise
Strong communication skills and ability to manage multiple projects at once
Punctual and dependable with a professional attitude
Knowledge of the Diamond District is a plus
Experience using Monday.com is preferred, but not required
Legal authorization to work in the U.S. and valid photo ID required

Compensation & Schedule:

Pay: $20.00 – $26.00 per hour (based on experience)

Subject to increase over time based on performance

Schedule:

Full-time, Monday – Friday

Standard shift: 10:00 AM – 6:00 PM (8 hours)

Occasional weekend availability may be required

Location: In-person, New York, NY 10036 (Diamond District)

Perks & Benefits:

Paid time off
Employee discount
Opportunity to work directly with high-end diamond and custom jewelry
Hands-on experience in repair and restoration of luxury pieces
Work with a fast-growing, respected brand in the Diamond District
Clear room for advancement into production management or operations roles

If you’re looking for a serious opportunity in the luxury jewelry world — and you’re ready to take ownership of a critical department that protects the integrity and quality of every piece we sell — we want to hear from you. At TraxNYC, every detail matters.

Check out our social media below

Instagram: https://www.instagram.com/traxnyc/

TikTok: https://www.tiktok.com/@traxnyc

YouTube: https://www.youtube.com/@TraxNYCDiamondJewelry

Facebook: https://www.facebook.com/traxnyc

Twitter/X: https://x.com/TraxNYC

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Expected hours: 40 – 50 per week

Benefits:

Employee discount

Paid time off