Workstation Technician

Brooksource
Jackson, TN

Workstation Technician

Onsite in Jackson, TN

Ongoing Contract



Summary:

They will be required to troubleshoot issues related to desktop, laptop and hardware technologies. The qualified candidate will have superior customer service skills and thrive in a fast-paced retail environment


Minimum Requirements:

  • Exceptional Customer Service Experience (over the phone/face to face)
  • Passion and Aptitude to create a career in the Information Technology field
  • Ability to take constructive criticism


Required Qualifications:

  • Experience in the information technology field supporting inbound customer requests
  • Previous experience utilizing ticketing systems (ServiceNow preferred)
  • Proficiency with Windows and Mac laptops and desktops
  • Familiarity with Active Directory and Microsoft Outlook/Exchange environments
  • Capable of connecting printers/scanners/copiers
  • Strong written and verbal communication skills- able to relay technical ideas to business audience
  • Ability to maintain composure, tact and effectiveness under stressful conditions


Desirable Qualifications:

  • Associates Degree
  • A+ Certification
  • Experience working with networking equipment (routers, switches and hubs)
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