Workstation Technician

Workstation Technician

Onsite in Jackson, TN

Ongoing Contract

Summary:

They will be required to troubleshoot issues related to desktop, laptop and hardware technologies. The qualified candidate will have superior customer service skills and thrive in a fast-paced retail environment

Minimum Requirements:

• Exceptional Customer Service Experience (over the phone/face to face)
• Passion and Aptitude to create a career in the Information Technology field
• Ability to take constructive criticism

Required Qualifications:

• Experience in the information technology field supporting inbound customer requests
• Previous experience utilizing ticketing systems (ServiceNow preferred)
• Proficiency with Windows and Mac laptops and desktops
• Familiarity with Active Directory and Microsoft Outlook/Exchange environments
• Capable of connecting printers/scanners/copiers
• Strong written and verbal communication skills- able to relay technical ideas to business audience
• Ability to maintain composure, tact and effectiveness under stressful conditions

Desirable Qualifications:

• Associates Degree
• A+ Certification
• Experience working with networking equipment (routers, switches and hubs)