The ideal candidate is a visionary, human-centered leader who excels at developing people, strengthening community partnerships, and building a healthy, well-positioned workforce for today and the future. They are energized by leading diverse teams, navigating complex systems, and creating environments where staff, partners, and customers feel valued, supported, and empowered.
If you are a community-minded leader who knows what it takes to deliver equitable, integrated workforce services and you’re excited about shaping the future of service delivery for Washingtonians we encourage you to apply.
About the Role:
The WorkSource Administrator is a strategic and operational leader responsible for ensuring the effective management and delivery of Employment Security Department (ESD) services within WorkSource centers and other community locations. This position reports to the Regional Director and collaborates closely with fellow Administrators, the Regional Operations Manager, and local workforce system partners to meet performance goals and advance integrated service delivery.
This role oversees ESD operations at WorkSource Spokane, located at 130 S. Arthur St., Spokane, WA 99202. WorkSource Spokane operates as a collaborative partnership of service providers and is managed by the local workforce council. As a result, this position is responsible for ESD’s portion of the operations rather than the entire Workforce Spokane system. In partnership with other stakeholders, it supports coordinated service delivery across Workforce Development Area 12. Many previous Administrators have advanced into other roles, creating opportunities to learn from and collaborate with individuals who have successfully served in this position.About the Workforce Services Division:
The Workforce Services Division (WSD) delivers a wide range of employment and support programs across Washington’s workforce system, including:
- Labor Exchange.
- Migrant Seasonal Farmworker (MSFW) Services.
- Veterans Services.
- Trade Adjustment Assistance (TAA).
- WorkFirst.
- Basic Food Employment & Training (BFET).
- Reemployment Services & Eligibility Assessment (RESEA).
- Washington Service Corps (WSC).
Some of what this position does:
- Supervision & People Development; Lead, develop, and support staff by providing clear expectations, ongoing training, and an inclusive, engaging work environment.
- Programs, Policy & Performance; Oversee a broad portfolio of workforce programs by monitoring performance, ensuring compliance, using data to guide decisions, and driving continuous improvement and innovation.
- System Services & Partnership; Strengthen integrated service delivery by collaborating with partners, engaging the community, resolving customer issues, and applying feedback to enhance equitable access and outcomes.
- Budget & Contracts; Manage a $3M+ operating budget and all related contracts, agreements, and funding processes to ensure fiscal responsibility and operational compliance.
Accountability & Impact:
- Operational leadership across one or more locations.
- Compliance with local, state, and federal policies.
- Adherence to the CBA.
- Performance outcomes and continuous improvement.
- Budget management, procurement, and facility operations.
- Staffing, training, and leadership development.
- Community engagement and partnership coordination.
- Responding to public and legislative inquiries in coordination with Communications.
Required Education, Experience, and Competencies
- Four (4) years of progressively responsible experience leading a large, diverse team or organization within a fast-paced, community-focused environment that prioritizes human-centered service delivery.
- The ability to take action to learn and grow.
- The ability to take action to meet the needs of others.
Required experience includes:- Demonstrated success in human resource management, with experience working within the framework of a Collective Bargaining Agreement.
- Proven expertise in overseeing large, grant-funded budgets in compliance with state and federal fiscal policies and procedures.
- Experience leading or supervising teams within a diverse, multi-disciplinary, and customer-centered service delivery setting.
- Demonstrated success in coaching and mentoring entry- and mid-level leaders, promoting clarity of direction, a collaborative team environment, and a strong commitment to equity, diversity, inclusion, and belonging.
- Strong problem-solving abilities in complex, fast-paced environments involving multiple stakeholders.
- Proven capacity to build and maintain meaningful relationships with community members, colleagues, partners, and stakeholders.
- Skilled in communicating effectively and efficiently across teams and systems using a variety of communication platforms and tools.
- Experience assessing team capacity and performance to ensure alignment with program objectives and support sustainable, high-quality service delivery.
Preferred/Desired Education, Experience, and Competencies- Comprehensive understanding of the public workforce system, including the Workforce Innovation and Opportunity Act (WIOA) and the roles of agencies, boards, and committees involved in statewide service delivery.
- Bachelor’s degree in public administration, business administration, communications, operations strategy, organizational development, or a closely related field.
Leadership Competencies
• Accountability – Accepts personal responsibility for work and actions.
• Creativity – Develops innovative ideas and creative solutions to workplace challenges.
• Conflict Management – Effectively works with others to understand interests and resolve differences in a timely manner.
• Decisiveness – Makes timely, logical decisions.
• Influence – Produces positive action or results through modeling, discussion, clarity, and consensus.
• Organizational and Political Awareness – Uses knowledge of the organization and political climate to make decisions that satisfy diverse interests and support organizational goals.
• Vision – Creates a compelling future that directs, aligns, and inspires actions.
To request a detailed position description, clickhere.
Special Requirements/Conditions of Employment:
- Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.
Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally, we ask that you not include photographs or external links within your documents.Any documents uploaded through this platform will be securely transmitted electronically to support application review.
Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Ouragency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Sanyu.Tushabe@esd.wa.gov or at 360.480.4514 or the Talent Acquisition Team, prior to the position closing. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
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