Workshop Supervisor

Job Title: Workshop Supervisor

Job Description

The Workshop Supervisor oversees and coordinates all workshop service activities related to the maintenance and repair of vehicles and installations, ensuring minimal disruptions and high service quality. This role combines hands-on technical work with leadership responsibilities, spending approximately two-thirds of the time performing maintenance and repair and the remaining time supervising the team, promoting a strong safety culture, and organizing workshop operations. The Workshop Supervisor advises management on operational decisions, ensures safety and quality standards are met, and supports the team in delivering efficient and reliable ground support equipment (GSE) services.

Responsibilities

• Lead, coach, and motivate workshop team members to achieve high standards of quality, efficiency, and safety.
• Take end-to-end responsibility for the performance, safety, and resource utilization within the assigned workshop unit.
• Promote teamwork, clear communication, and a positive, safety-focused culture across the workshop.
• Act as a role model by demonstrating professional conduct, technical expertise, and a strong commitment to safety and quality.
• Actively perform hands-on GSE maintenance and repair work for approximately two-thirds of the working time.
• Implement established processes and procedures using SAP and other systems to manage the workshop work package effectively.
• Plan and allocate resources and manpower in coordination with management to meet operational needs and deadlines.
• Ensure accurate stock management by determining, ordering, and controlling required resources such as spare parts and office supplies.
• Provide management with insights on planning feasibility, highlighting potential bottlenecks and proposing practical solutions.
• Identify and visualize planned maintenance activities and outstanding issues using available systems and tools.
• Monitor the progress of maintenance and disruption-related work, tracking standard times, bottlenecks, backlog, and feasibility within the given mandate.
• Assist team members in compiling and presenting production figures and quality data for operational review.
• Create, review, evaluate, and sign inspection lists to ensure maintenance activities meet required standards.
• Implement contingency procedures to manage unexpected events and minimize operational disruption.
• Ensure safety of all stakeholders in the workshop, yard, and airside areas by enforcing safety rules and procedures.
• Report on safety, quality, and performance metrics, and support formal quality improvement initiatives.
• Support the implementation of an OHSA-friendly working environment by actively participating in and encouraging additional safety education.
• Use MS Office 365 and related systems to complete administrative tasks, reporting, and communication.
• Collaborate with management and other departments to manage change, resolve conflicts, and continuously improve workshop operations.

Essential Skills

• At least 5 years of hands-on GSE (Ground Support Equipment) maintenance experience.
• 3–5 years of leadership or management experience in a workshop, maintenance, or similar operational environment.
• Expert in GSE maintenance and repair, including mechanics, hydraulics, electricity, air pressure, air conditioning/refrigeration units, and electrical systems (preferred but highly relevant).
• Proven ability to make complex decisions under pressure while maintaining safety and quality standards.
• Strong stress resistance and resilience in a dynamic operational environment.
• Demonstrated commitment to safety and OHSA-friendly working practices.
• Experience assisting with or implementing formal quality improvement initiatives.
• Strong leadership skills, including facilitating teamwork, communicating a clear vision, effective delegation, managing change, managing conflict, and directing others.
• Ability to act as a role model and foster a collaborative, team-oriented communication style.
• Drive for excellence and continuous improvement in workshop performance.
• Good MS Office 365 skills for reporting, planning, and communication.
• Experience with GSE management, shop management, supervision, and GSE maintenance operations.
• Technical knowledge related to diesel-powered equipment and ground support equipment systems.

Additional Skills & Qualifications

• Experience working with SAP or similar maintenance and resource management systems.
• Experience in GSE supervision and shop management in an aviation or industrial environment.
• Strong organizational skills to manage work packages, resources, and stock effectively.
• Ability to clearly visualize and communicate maintenance planning and outstanding issues to stakeholders.
• Capability to support the creation and interpretation of production and quality data.
• Willingness to attend additional safety education and training beyond the minimum requirements.
• Effective interpersonal and communication skills to engage with technicians, management, and customers.
• Comfort working in an environment that includes both hands-on technical work and office-based administrative tasks.

Why Work Here?

You will join a solid and growing international group that leads the European market in integrated ground support equipment solutions, offering a stable and future-focused work environment. The organization maintains short decision lines, giving you direct access to decision-makers and the opportunity to influence how work is done. Employees are central to the company’s success, and you will work in a culture that values initiative, collaboration, and professional growth. You can develop your skills and advance your career through exposure to diverse equipment, processes, and international best practices. The role offers a competitive hourly compensation structure complemented by a comprehensive benefits package, including medical, vision, and dental insurance, short- and long-term disability coverage, life insurance, a 401(k) plan after 30 days, paid time off that increases up to 20 days, paid sickness allowance per year, and the provision of all required personal protective equipment (PPE).

Work Environment

This is a full-time, on-site position based at an assigned workshop within an airport environment, operating on a 3rd shift schedule. Typical shifts run either Tuesday to Saturday from 9:00 p.m. to 5:30 a.m. or Sunday to Thursday from 9:00 p.m. to 5:30 a.m. The role involves regular movement between the workshop, yard, and airside areas, as well as time spent in an office setting for administrative and planning tasks. You will work closely with ground support equipment, tools, and diagnostic systems, and use computer-based platforms such as SAP and MS Office 365 to manage work orders, resources, and reporting. An active airport-issued airside badge is required and must be obtained and maintained. The position demands frequent walking, standing, bending, and reaching, with occasional lifting of up to 25 pounds. Good vision and hearing are essential due to the nature of the equipment and environment. You can expect exposure to noise, varying weather conditions, and typical industrial and airside operational hazards, mitigated by strict adherence to safety procedures and the use of provided PPE. The environment combines hands-on technical work in the workshop and yard with structured office-based coordination and supervision activities.

This is a Permanent position based out of Boston, MA.

The pay range for this position is $91520.00 - $95680.00/yr.

They offer three different medical plans with UHC (1 HSA plan and two traditional plans), there is cost sharing as well, for Employee Only TCR covers 80% of the monthly premium, for EE+ 1 or EE + Family TCR covers 65%.Delta is through Delta Dental And Vision is through UHCIt's a comprehensive benefits package including health, vision, and dental insurance, disability insurance, life insurance, a 401k plan, PTO, paid sickness leave, and the provision of all PPE.Also provides employees with long and short term disability and life insurance at no cost. Additional life insurance can also be purchased through Lincoln.

This is a fully onsite position in Boston,MA.

This position is anticipated to close on May 11, 2026.

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.