Workplace Experience Coordinator - New York City, NY Job ID 274368 Posted 01-May-2026 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Customer Service, Facilities Management Location(s) Manhattan - New York - United States of America, New York City - New York - United States of America
EXCITING OPPORTUNITY WITHIN A PRESTIGIOUS AND EXPANDING A.I. & TECH FIRM!!
About the Role:As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. Creating a seamless, welcoming, and high-energy environment that empowers employees to do their best work every day.
What You’ll Do:
Front-of-House Excellence: Manage the visitor experience, ensuring a professional and warm first impression.
Facility Readiness: Conduct daily "sweeps" of high-touch areas (meeting rooms, kitchen, lounge) to maintain standard excellence.
Vendor Liaison: Act as the primary point of contact for cleaning, catering, and maintenance partners.
Engagement Support: Help plan and execute on-site events like "Town Halls" or cultural celebrations.
II. Key Success Metrics (KPIs)
To track impact, focus on these four pillars:
Employee Satisfaction (CSAT): Quarterly sentiment scores regarding office amenities and atmosphere.
Space Utilization: Regular tracking of meeting room and desk booking data.
Vendor Performance: Adherence to Service Level Agreements (SLAs) by external contractors.
Issue Resolution Time: Average time to close facility-related support tickets.
III. Operating Principles
Brevity in Communication: Use concise bullet points for status updates; focus on outcomes over activities.
Proactive Problem Solving: Identify facility needs before they become roadblocks for employees.
What you’ll need
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
- HS Diploma or GED or equivalent experience required.
- A minimum of 3-4 years of front desk, concierge, customer service, or other hospitality experience.
- Open and flexible work schedules.
- Ability to comprehend and interpret instructions, and memos and ask clarifying questions. Desire to present information to an internal department and/or large groups of employees.
- Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
- Apply a high level of attention to detail as well as strong verbal and written skills.
- Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs
- Working knowledge of Google Docs and Slack. Some experience with Jira would be useful but not required.
Why CBRE? A culture of respect, integrity, service, and excellence crafts our approach to every opportunity
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Coordinator position is $65,000 annually and the maximum salary for the Workplace Experience Coordinator position is $70,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). Host Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.
Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.
The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.
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