WIC Clerk

The WIC Clerk supports the Women, Infants, and Children (WIC) program by providing essential customer service and administrative support to ensure participants receive timely and accurate benefits. This position facilitates program operations, maintains compliance with federal and state guidelines, and promotes positive participant experiences through eligibility screening, benefit issuance, and nutrition education assistance.

The following list highlights the main responsibilities of this position. While it covers the core tasks, it may not include every duty that could be assigned. Employees may be asked to take on other responsibilities as needed to support the team and department.

• Screen and interview applicants to determine eligibility for WIC services; verify and calculate income.
• Issue and explain benefits to participants; refer participants to health and/or nutrition professionals as needed.
• Schedule and coordinate WIC appointments; prepare and process program documentation.
• Perform data entry and maintain accurate client records; generate daily and monthly reports.
• Answer multi-line phones and provide information to callers.
• Teach nutrition education classes; issue breast pumps and provide related counseling.
• Maintain a clean, safe, and sanitary WIC facility, including restrooms, kitchen/break areas, and equipment.
• Participate in community outreach activities as required.
• Obtain participant measurements and/or blood samples as assigned.
• Perform other related duties as assigned to support program operations.

MINIMUM REQUIREMENTS

• High school diploma or GED equivalent.
• Six (6) months of clerical experience.
• Valid Texas driver’s license with acceptable driving record; or ability to obtain one within 30 days of hire.

PREFERRED QUALIFICATIONS

• Experience working in a public health or social services environment.
• Bilingual (English/Spanish) preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of basic clerical practices and customer service principles.
• Ability to read, process, and prepare program records and documentation accurately.
• Strong verbal and written communication skills.
• Ability to maintain positive working relationships with program personnel, outside agencies, and participants.
• Skill in handling sensitive information with discretion and confidentiality.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.

PHYSICAL DEMANDS

This position requires lifting up to 45 pounds rarely. Frequent activities include sitting, handling, fine dexterity, vision, hearing, and talking. Occasional activities include standing, walking, pushing/pulling, reaching, and carrying. Rare activities include kneeling, crouching, bending, twisting, climbing, balancing, and using foot controls.

WORK ENVIRONMENT

Work is primarily performed in a clinic setting with exposure to infectious diseases and occasional exposure to bloodborne pathogens, hazardous chemicals, and irate individuals. This is a safety-sensitive position requiring adherence to health and safety protocols.

Immunizations are recommended but not mandatory. The WIC program covers costs for those who choose to receive them, and team members may decline any or all immunizations.