Job Description
The Wheelchair Dispatcher is responsible for coordinating wheelchair service requests and efficiently deploying mobility assistance personnel throughout the airport. This role serves as the central communication hub between airlines, passengers, and wheelchair attendants to ensure timely, safe, and courteous service for passengers with mobility needs.
Full-time and part-time positions may be available.
Responsibilities
- Receive and prioritize wheelchairservice requests from airlines, gate agents, ticket counters, and airport personnel
- Dispatch wheelchair attendants to assigned locations using radio, phone, or dispatch software
- Monitor service timelines to ensure prompt pickup and delivery of passengers
- Track staff locations, availability, and workload to optimize coverage across terminals
- Maintain clear and professional communication with attendants and airline staff
- Update service statuses and passenger information in dispatch systems as required
- Coordinate assistance for connecting passengers and tight turnaround situations
- Respond quickly to urgent or high-priority requests
- Document incidents, delays, or service issues according to company policies.
- Provide customer service support when needed
- Ensure compliance with airport security regulations and company policies
- Assist supervisors with staffing coordination during peak periods
- Maintain confidentiality of passenger information
- May require occasional walking between terminals
- Other duties that are pertinent to the department or unit’s success also may be assigned.
This position requires working in and around the aircraft, and the employee must be able to adhere to all established security protocols. All necessary training will be provided.
Qualifications
- A high school diploma or GED equivalent.
- Must be able to lift and/or move up to 50 pounds as part of routine duties and must be capable of assisting with transfers and maneuvering passengers weighing up to 350 pounds.
- Ability to multitask in a fast-paced environment
- Excellent organizational and problem-solving skills
- Basic computer skills and ability to learn dispatch software
- Must be fluent in speaking, reading, and writing English.
- Ability to pass SIDA Badge test, which includes an assessment of knowledge related to airport security protocols, access control procedures, and safety regulations in secure and restricted areas.
- Ability to obtain an Alaska AOA Badge. To be eligible, applicants must meet the following criteria:
- Successfully pass an FBI fingerprint-based background check.
- Complete and pass a TSA Security Threat Assessment (STA).
- Have no outstanding warrants or be able to provide documentation of their resolution.
Working Conditions and Physical Requirements
Weather: Indoor/Outdoor. Frequently exposed to arctic conditions.
Noise level: Moderate to Loud
Description of environment: This is an airport setting
Physical requirements:
The associate must be able to lift and/or move up to 50 pounds as part of routine duties and must be capable of assisting with transfers and maneuvering passengers weighing up to 350 pounds, using approved equipment and safety protocols
While performing the duties of this job, the associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, controls, talk or hear, pull/push carts, twist. The associate is frequently required to reach with hands and arms. The associate is occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
Employees are occasionally exposed to fumes or airborne particles and may be exposed to toxic or caustic chemicals.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Travel: None
Competencies
NMS Core Values
Safety guides our behavior.
Honesty and integrity govern our activities.
Commitments made will be fulfilled.
All individuals are treated with dignity and respect.
The environment will be protected and sustained.
