Wheelchair Agent

We are looking for a reliable and experienced Wheelchair Agent, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request wheelchair assistance.

Pay:  $22.04 Hourly Rate

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Shift: Mon-Sun (Must be able to work weekends and evening shift.)

Passenger services positions are very customer service-oriented,,, and “tipping” is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25–$100 per week.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1 

• Follow safety precautions at all times while transporting passengers 
• Positive interpersonal interaction with passengers 
• Comply with all client and/or site security requirements and processes 
• Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds 
• Assist passengers with baggage retrieval and transport, if necessary 
• Coordinate assignments with dispatchers and gate Agents, if necessary 
• Complete thorough Incident Reports 

Safely transport passengers from gate to gate, curb to curb, or gate to curb dependent upon whether they are 

• In-terminal plane transfers, originating passengers, or destination-arriving passengers
• Assist passengers at baggage claim as necessary
• Coordinate with dispatcher for assignments (dependent on airport)
• Coordinate with gate agents to assist any wheelchair-assisted passengers who will need gate agent assistance at time of boarding to board the aircraft
• Complete thorough Incident Reports for any accidents or out-of-the-ordinary events while in the court of transporting a passenger
• Essential Functions
• At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc.
• Interact with passengers in a positive interpersonal way
• Assist passengers in any way necessary to provide professional passenger relations (i.e. providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights)
• Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes