We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.
In this position...
The ADAS Warranty Engineer is responsible for monitoring, investigating, and resolving warranty issues related to Advanced Driver Assistance Systems such as adaptive cruise control, lane-keeping assist, automatic emergency braking, parking assist, and sensor-based safety features. The position involves analyzing warranty and connected vehicle data, identifying failure trends, and collaborating with cross-functional teams (engineering, manufacturing, suppliers, etc.) to determine root causes and implement corrective actions. The ideal candidate is a proactive problem-solver who possesses a deep understanding of warranty fundamentals and can switch between priorities easily in a fast-paced environment.
What you'll do...
Lead analysis on customer, dealer, and connected vehicle data for field failures
Define, run, and analyze data from multiple sources (GSAR/AWS, QED, GCP BigQuery, CV-DOS) to form meaningful, unified datasets
Align Diagnostic Trouble Code (DTC) data with warranty claims to prioritize activities
Create and present executive summaries to management
Lead/support warranty investigations using problem-solving methodologies
Support NTF (No Trouble Found) investigations to reduce waste and improve diagnostic accuracy
Review and analyze test results and data to validate fixes to approve and monitor the effectiveness of Interim/Permanent Corrective Actions (ICA/PCA)
Lead supplier engagement, facilitating support for warranty analysis and driving accountability through 8D workplans and JIRA tracking
Collaborate with Feature Owners, Design Engineering, Quality, and Plant PVT teams to drive systemic corrective actions
Manage warranty part return volumes and coordinate with internal and external teams to complete field investigations
Assist in the creation of service messages, field service actions, and workshop manual updates based on data findings
Provide Global Warranty Coverage (GWC) support, including defining acceptance factors, developing vehicle criteria, and dispositioning disputes