Warranty and Quality (Senior) Coordinator/Manager

Who We Are

ZEEKR Intelligent Technology U.S., LLC is a wholly owned subsidiary of ZEEKR, a premium electric vehicle brand under Geely Automobile Holdings Limited. For more details about Geely Group, please visit: https://www.geelyauto.com.hk/company-brief/

What You Will Be Doing

• As the Warranty and Quality (Senior) Coordinator/Manager, you will join our dynamic team to lead or support warranty and quality management initiatives, including conducting in-depth warranty return analysis, identifying root causes of issues, and ensuring compliance with reporting requirements to government agencies such as NHTSA and CARB.
• Partner closely with Service leadership to monitor, analyze, and report quality and warranty trends, providing actionable insights to drive continuous improvement in product reliability and service excellence.
• Collaborate seamlessly with cross-functional teams in China to regularly report quality issues, align on technical service bulletins (TSBs), and coordinate responses to recalls or product defects.
• Ensure all warranty returns adhere to vendor guidelines, optimizing financial recovery and maximizing cost-saving opportunities for the company.
• Review repair orders thoroughly to verify the accuracy of technician narratives, ensuring compliance with warranty vendor submission standards and readiness for potential customer audits.
• Work in close partnership with ZEEKR’s Regulatory team to guide and support government agency reporting, ensuring full compliance with all relevant regulations.
• Participate in ongoing training and professional development to foster a problem-solving mindset, which will be applied to drive efficiency and effectiveness across all Service operations.

What Skills & Experiences You Will Need

• Bachelor’s degree, a certificate program in Automotive Technology, or equivalent work experience in warranty, quality, or automotive service management.
• Proven ability to train and coach Service staff on effectively documenting repair narratives in repair orders, ensuring clarity, accuracy, and compliance with warranty requirements.
• Proactive, flexible, confident, and professional, with the ability to work independently and self-direct in a fast-paced, dynamic environment.
• Strong collaborative skills, with the ability to serve as a trusted partner and consultant to Service leadership and frontline staff.
• Demonstrated experience leading complex problem-solving initiatives related to warranty claims, quality control, or product reliability.
• Excellent facilitation and interpersonal communication skills, with the ability to build relationships across teams and geographies.
• Working knowledge of automotive recalls and campaigns, with the ability to compile and provide accurate data to vendors and the Regulatory team.
• Exceptional verbal and written communication skills, with a professional demeanor when interacting with internal teams, vendors, and government agencies.
• Proficiency in the full suite of Microsoft Office applications (Word, Excel, PowerPoint, Outlook) to support reporting, analysis, and documentation.
• Adaptability to thrive in a rapidly changing environment, with the ability to pivot priorities and manage multiple tasks effectively.
• Physical capability to lift up to 50 lbs. and perform hands-on verification of faulty parts as needed.
• Willingness and ability to travel up to 50% of the time, including domestic travel and international travel to China.
• Solid understanding of warranty terms, policies, and industry best practices.

Preferred Qualifications

• Prior experience working in a retail automotive dealership as a warranty administrator, quality assurance inspector, or similar role.
• Strong technical knowledge of automotive systems and repair processes.
• Experience working with electric vehicles (EVs) and familiarity with EV-specific warranty and quality requirements.
• ASE Certification and HV (High-Voltage) battery training/certification.

Location

This position is based in Phoenix, Arizona.