VP Strategy & Operations (Fintech, Consumer Credit)
📍 Hybrid in Dallas
💰 $180k–$200k + bonus + equity
A fast‑scaling consumer fintech is looking for a hands‑on Strategy & Operations leader — someone who thrives in ambiguity, builds structure from scratch, and solves operational scaling problems with data, product thinking, and relentless ownership.
This is NOT a role for big-bank executives, large‑team managers, or people looking for a traditional “VP of Ops” empire.
This is for the person who wants to be in the weeds, fix broken systems, design new ones, and partner with Product/Engineering to scale efficiently — not by adding 30 headcount, but by building smarter workflows, automation, and cross‑functional processes.
If you’ve spent 8–12 years in fintech, consumer lending, credit cards, or digital banking — and have personally delivered operational improvements, customer experience uplift, or efficiency wins — this is for you.
Why this role exists
The company is scaling fast and needs a COO‑level problem solver who can:
You’ll work directly with the COO as their right hand — a senior IC operator (leadership will come later) who owns problems, not meetings.
What you’ll work on
You’ll be at the centre of fixing and scaling:
Customer servicing
– contact flows, queues, SLAs, workflows
– IVR / chat / messaging optimisation
– tooling + automation opportunities
Credit & lending operations
– disputes, chargebacks, fraud workflows
– collections strategies for non‑prime customers
– payment operations, errors, reconciliation
Cross-functional scaling
– designing playbooks & decision frameworks
– operationalising new product experiences
– partnering with Product & Engineering to automate manual processes
– reducing reliance on headcount as volume grows
If you like fixing operational chaos at the source — this role is your playground.
Who will succeed here
This role fits one type of person:
✓ A builder, not a manager
You don’t need 10 direct reports to have impact — you create leverage through systems, not org charts.
✓ An operator with analytical teeth
You dive into data, build models, map processes, quantify friction, and prioritise ruthlessly.
✓ A fintech‑minded problem solver
Experience in consumer fintech, lending, cards, non‑prime, credit‑builder, or digital banking.
✓ A cross‑functional athlete
You’ve worked closely with Product, Engineering, Risk, Servicing, Fraud, Collections, CX, etc.
✓ A “just let me run” personality
You own the problem, define the plan, operationalise it, and don’t wait for someone to hand you a scope.
You may have come from roles like…
Titles we love:
Senior Manager, Director, VP, “Lead”, “Head of”, Staff-level ICs
(…probably not SVPs, EVPs, or lifetime people managers)
What this role is NOT
❌ Not a call‑centre ops leader
❌ Not a big‑bank executive role
❌ Not a traditional VP running 300+ people
❌ Not a process‑only or compliance‑only job
❌ Not a “strategy deck maker”
This is hands-on strategic operations and execution — a blend of BizOps, Ops Excellence, Product‑Ops, and COO Office.
Requirements
Compensation & Details
If you want a role where you’re the force multiplier for a scaling fintech — and where your fingerprints will be on the operating system of the entire company — let’s talk.