Virtual Patient Companion

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

As a Virtual Patient Companion at Cleveland Clinic’s Administrative Campus, you will use a telemonitoring system to provide continuous remote observation and surveillance of up to 15 patients in a variety of units, departments, and/or locations. This position is essential in ensuring all patients receive top-quality care, and nurses are supported. In this role, you will be responsible for monitoring assigned patients, verbally redirecting patients from engaging in at-risk behaviors and summoning the nursing staff as needed while honoring patients and institutional confidentiality.

A caregiver in this role works a day/night rotation from 6:30 a.m. – 7:00 p.m. and 6:30 p.m. – 7:00 a.m.

A caregiver who excels in this role will:

• Comply with established corporate and departmental policies, procedures, objectives, quality assurance methods and safety codes.

• Demonstrate compliance with licensing, regulatory and accrediting agency provisions as required.

• Demonstrate appropriate and professional communication behavior toward patients, customers and coworkers.

• Cooperate with management and peers to promote an environment of teamwork and collaboration.

• Demonstrate an understanding of and proficiency in the use of the NAME TeleSitter Solution software.

• Maintain visual observation.

• Verbally redirect patients over a digital two-way audio device in patient rooms.

• Immediately summon the nursing staff if the patient requires assistance.

• Participate in the hand-off of pertinent information/behavior about assigned patients when arriving to monitoring area and upon completion of shift assignment.

• Arrange meal break times and inform staff before leaving the monitoring station so relief may be provided to ensure constant patient observation.

• Provide patients with explanations as necessary without counseling or providing opinions.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED

• General knowledge of hospital settings

• Can monitor up to 15 patients on one screen at one time and prioritize simultaneous situations

• Ability to communicate effectively with patients using a microphone and headset

• Ability to communicate with hospital staff and respond quickly to patient behavioral changes

• Can use discretion and courtesy when working with patients, visitors, and staff

• Basic computer operation skills

• Basic Microsoft windows experience

Preferred qualifications for the ideal future caregiver include:

• Previous experience in a hospital environment

• Previous clinical experience

• Previous direct patient care experience

• Nurse Assistant/Medical Assistant Certification

Physical Requirements:

• Requires the ability to sit for prolonged periods.
• Lifting and carrying weights of up to 10 pounds from low to high levels is occasionally required and is an essential function of the position.
• Grasping and reaching are frequently required handling demands.
• Mental concentration and working with precise limits of accuracy are important.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.