Responsible for generating casino revenue through development of existing VIP accounts and prospecting for new accounts, while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs.
Builds loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques.
Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team.
Works to utilize Hotel, Dining, transportation resources, and direct mail to actively recruit VIP players.
Effectively coordinates time between customer facing activities, (participating in special events and social functions) and phone/email correspondence to achieve benchmark goals.
Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements.
Coordination as needed with Executive Host Team and Director to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery.
Establishes, coordinates, and leads both on and off-property VIP events.
Handles difficult guests and situations in a calm, professional and prudent manner.
Fully empowered with comping authority.
Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
Responds to and consistently meets the needs of internal clients.
Supports and cultivates new ideas and methods to deliver business solutions.
Identifies ways to increase efficiencies or improve product or service.
Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
Keeps track of existing products/services and/or progress on new initiatives.
Stays up to date with the latest developments in the industry, current market trends and all on-property and competitor events.
Develops skills to handle increasingly complex matters.
Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
Politely gives consistent, timely and accurate information and finds answer when unsure.
Acts as a role model and always presents oneself as a credit to the Company and encourages others to do the same.
Performs all other related and compatible duties as assigned.
