Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role
The Vice President, Tours & Retail Technology is the global technology leader for Warner Bros. Discovery’s Studio Tours, Retail, and eCommerce businesses. This role is accountable for shaping thelong-termtechnology strategy, deliveringenterprise gradeplatforms, and ensuring operational excellence across amultibillion dollarglobal portfolio. Reporting to the SVP, Global Monetization & Studio Technology, the VP serves as a strategic partner to senior business leadership and isdirectly responsiblefor technology capabilities that drive guest experience, revenue generation, and operational efficiency across all owned & operated locations, licensees, and joint ventures.
Your Role Accountabilities
Strategic Leadership & Executive Partnership
Define and lead themulti‑yeartechnology strategy aligned to Tours & Retail growth, profitability, and global expansion goals
Serve as a trusted advisor to senior WBD executives, ensuring technology decisions directly support P&L performance and ROI expectations
Provide clear, structured communication on priorities, risks,trade-offs, and progress to executive stakeholders
Product-Led Technology Strategy & Roadmap Ownership
Own the global product and platform roadmap spanning ticketing, retail systems, payments, guest engagement, supply chain, fulfillment, and operations technology
Prioritize and deliver initiatives based on business value, scalability, and security
Ensure platformsremainmodern, integrated, compliant, andhigh performingacross all business models worldwide
Transformation & Continuous Improvement
Lead modernization efforts to reduce technical debt, simplify the ecosystem, strengthen reliability, and unlock new revenue and efficiency opportunities
Oversee global operational rigor, performance insights, anddata driveninvestment decisions
Drive digital transformation andoperating modelredesigns that position Global Tours & Retail forlong-termcompetitiveness and success
Promote iterative delivery, continuous learning, and measurable improvement across global teams
Financial Stewardship & Operational Excellence
Oversee OPEX and CAPEXbudgets, ensuring disciplined investment prioritization,accurateforecasting, andROIaligneddecisions
Optimizecost, reliability, and scalability across platforms,programsand resources
Maintain stable, secure,high performingglobal systems that support 24/7consumer facingoperations
Use performance insights and operational metrics to guide resource allocation, optimization, andlong-termplanning
Maintain strong operational rigor and ensure stable, secure,high performingsystems worldwide
Global Team Leadership & Organizational Development
This executiveestablishesgovernance and KPIs across ad tech, affiliate, and scheduling platforms to track reliability, latency, and delivery performance. They ensure engineering execution meets enterprise standards for security, resiliency, and compliance, guaranteeing that WBD’s technology foundation isoptimizedto support advertising, affiliate, and scheduling business growth
Lead alargeglobal technology organization across the U.S., Europe, and Asia, including internal and external workforce teams
Build productled delivery capability, strengthen engineering excellence, and develop internal talent pipelines in product management, agile practices, user‑centereddesignand outcome driven execution to reducelong-termvendor dependency
Foster a unified, inclusive,highaccountabilityculture grounded in global alignment, transparent communication, and shared business impact
Qualifications and Experience
Numerousyears of senior leadership experience in the media or technology sector, with a proven record of credibility, strategic vision, and executive presence
Extensive experiencein media and entertainment, including exposure to technology supporting Studio Tours, Theme Parks, Attractions, Retail Stores,eCommerceand/or Retail supply chain
Demonstrated success leading complex,high impactprograms; strong strategic thinking, analytical capability, and sound judgment inhigh ambiguityenvironments
Exceptional communication andrelationship buildingskills, effectively influencing seniorstakeholdersand collaborating across diverse teams and functions
Skilled in organizational leadership, operational discipline, and guiding teams through shifting priorities infast pacedenvironments
Expertisein financial stewardship, including cost estimation, ROI analysis, and prioritizinglarge‑scaletechnology investments
Deep understanding of modern software development practices (Waterfall, Agile, DevOps) and the ability to guide teams in selecting and applyingappropriate methodologies
Strong technology acumen with a demonstrated commitment to staying current on emerging industry and technology trends
Effective vendor and partner management; experienced in negotiating and overseeing service agreements
Excellent written and verbal communication skills, including presenting to senior executives and translating complex technical topics for varied audiences
Bachelor’ or master’sdegree in a relevant field (e.g., Business Management, Information Technology, Computer Science, Data & Analytics) or equivalent experience
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $234,360.00 - $435,240.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time and vacation.If you’re a qualified candidate with an arrest or conviction record, please know that your application will be considered in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.