Vice President Operations

About the job

About the Company

Lakeview Law Group provides legal services including comprehensive support to consumers seeking to resolve debt through consolidation and negotiated credit terms. We guide clients through every stage of the process- from onboarding and account management to negotiations and program graduation. We currently service over 10,000 active clients across 30+ states.

Lakeview prides itself in providing transparency, integrity, and a premier customer experience to every client enrolled.

Title: Vice President, Operations

Location: New York 10018 (onsite Mon-Fri)

Compensation: $120,000-$150,000

About the Job

As the Vice President of Operations, you will be a vital member of our senior leadership team, overseeing the Debt Resolution Division. In this key role, you will collaborate with executive leadership to lead a team of customer service agents and negotiators handling day-to-day service needs of our clients. This is an exciting opportunity to develop strong performers into exceptional ones by establishing the operational discipline that sets industry benchmarks. This is a hands-on leadership role where you’ll balance team development with high-level operational delivery while partnering closely with Client Success, Escalations, and Negotiation teams.

Key Responsibilities:

• Leadership: Oversee, coach, and develop all teams under the Lakeview Law Group.
• Cross-Functional Collaboration: Work with leaders and subsidiaries to drive holistic results through effective communication and influence.
• Issue Resolution: Manage escalated issues and design new workflows/strategies to mitigate recurring challenges.
• Process Optimization: Analyze department structures and implement enhancements through organizational changes, updated scripting, and refined job duties.
• Financial Oversight: Create budget proposals and structural changes backed by rigorous cost benefit analyses and projections.
• Strategy & Culture: Lead team meetings to communicate vision, set goals and foster department engagement
• Data & Reporting: Develop and enhance reporting dashboards to track performance, growth and shortfalls.
• Resource Management: Manage staffing levels and budgets to ensure all departmental goals are met.
• Direct Engagement: Interface with clients during high-level escalations or as an individual contributor to support retention efforts.
• Decision Making: Maintain a deep understanding of the business to guide managers and make critical, results-driven decisions.

Performance is measured against the position goals and defined outcomes as outlined by the position

Qualifications:

• Bachelor's Degree or equivalent professional experience.
• 5+ years of Debt Settlement industry experience.
• 8+ years of Management Experience at the Senior Manager, Director or VP Level.
• Exceptional organizational, analytical, and communication skills.
• A strong sense of professional and personal accountability.
• The ability to adapt quickly to changes in process, technology, and leadership strategy.
• Proven track record of coaching and leading multi-disciplinary teams.

Benefits & Perks

• 401(k)
• Health, Dental, and Vision insurance
• Paid Time Off (PTO)

Employment at our Company is based upon merit, ability, and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.