ESSENTIAL JOB FUNCTIONS:
Greets everyone at all times. Smiles, makes eye contact and verbally greets guests and coworkers from arrival to the property through departure.
Responsible for supporting the Valet manager in all departmental initiatives related to the casino grand opening including hiring, training, and process/procedure development.
Responsibilities include valet car parking/retrieval, garage and parking oversight, cashiering, coat checking and shuttle services.
Owns the Valet area arrival experience including cleanliness, customer facing signage and directional, audio/visual components, and ensures the highest level of welcoming and promptness from staff.
Assists in the development and implementation of goals and objectives for the Valet department.
Implements departmental procedures and policies from managers in accordance to policies to ensure efficient, safe and secure operations; ensures departmental procedures are enforced and effective in assuring proper protection of operations from loss due to mistake or theft.
Investigates, follows-up and reports incidents and damage claims. Takes corrective actions as appropriate.
Ensures all guests problems are handled quickly to ensure guest satisfaction within the established guidelines.
Reviews scheduling and staffing levels to ensure adequate levels to accommodate guest volumes.
Maintains and review tracking and logging processes to measure and monitor productivity and capacity.
Engages in and drives all aspects of leading employees, training, evaluating, coaching, counseling, recognition, team building and development team members.
Drives a sense of urgency within team; ensures attendants run/jog to and from cars.
Sets high personal standards for performance and encourages others to do the same.
Implements initiatives to improve the employee experience and employee opinion ratings.
Consistently demonstrate legendary leadership, influence, drive, innovation and commercial awareness.
Responsible for all aspects of the Customer Service Program to include performing internal spotlights and training on customer service initiatives.
Responsible for managing the valet parking spaces.
Responsible for the security of all guests’ vehicles while they are valet parked.
Sets performance standards for staff.
Ensures that all company, property, and departmental rules and regulations are adhered to.
Ensures that all valet receipts, records, shift logs, and employee records jackets are maintained and properly handled.
Ensures that new and veteran staff members are properly trained and that company mandated training is completed and updated as necessary.
Responsible for providing fair and consistent supervision.
Ensures that performance appraisals are done and that team members are rewarded and or disciplined as required.
All other job duties as assigned.
QUALIFICATIONS:
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
EDUCATION / EXPERIENCE:
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
Requires seldom sitting, kneeling, lifting/carrying of 51-100 lbs.; occasional bending, reaching, and crouching
Copying & writing of numbers
Eye/hand coordination and manual dexterity as well as the ability to distinguish letters, symbols and currency.
Work area is subject to variable temperatures.