Receives vehicle from guest and fills out parking ticket correctly surveying vehicle. Retrieves car from parking area and returns key to guest.
Consistently use the 10-5 rule. At 10 feet away, make eye contact with the guest and smile. At 5 feet away, extend a friendly verbal acknowledgement to welcome the guest.
Responsible for efficiently and accurately completing the arrival and departure of each guest.
Extends an appropriate closing for all interactions, providing the guest with a feeling of exceptional service.
Maintain energy and enthusiasm, willingness to serve, and consistently demonstrate property and company service standards for the duration of shift
Exhibits a sincere desire and compliance to all guest requests. Anticipates needs
Proactively offers service/assistance, and offers personalized recommendations based on current events and offers without prompting
Proactively interact, respond to, and anticipate guest needs for service; inquiries regarding Hotel features, services, outlet hours, and room accounts through effective communication, guest assistance, direction, and information provided within company policies/guidelines in a courteous, professional manner. Projecting a positive and upbeat tone of voice, maintaining eye contact, smile, and positive body language.
Must comply regulatory, company and department policies and procedures, security guidelines and departmental SOPs
Will demonstrate sense of urgency when assisting guests, maintaining a calm and composed look.
Acknowledge other guests waiting by nodding their head and maintaining eye contact.
When giving directions the Valet Attendant will walk guest in the direction (at least 4 steps) requested instead of point. When an escort is not possible the agent should signal the right direction by stretching their arm and opening the palm of their hand.
Will interact with technology tools in order to give a sense of sophistication for the service deliver. Tools such as but not limited to: Cellphones, Computers, Touch Screens, Self-Check in Kiosks; tablets.
Proactively acknowledging and direct vehicles to the proper location then automatically open doors for arriving and departing vehicles.
Provides a proper introduction to the hotel then explains the parking and vehicle pick up information for the guest.
Must run to retrieve vehicles from guests.
Places beverage in departing vehicles as a gesture of good will.
Drives all vehicles safely and in accordance to all state laws.
Will direct, manage traffic to maximize space on the front drive making for an enjoyable guest experience.
Will keep all of the personal settings of the guest by not changing seats locations, mirrors, AC or Radio
