Utility Submetering & Billing Account Manager
AWS is looking for a Utility Submetering & Billing Account Manager to oversee assigned commercial property portfolios and help ensure operational accuracy across submetering systems and tenant utility billing.
This role is the primary liaison for property management clients, supporting billing integrity, accurate revenue recovery, and alignment between submeter systems and municipal utility charges. You’ll work closely with regional property managers, ownership groups, and our internal metering and billing teams to keep properties operational, billing correctly, and financially aligned.
We welcome applicants from a range of backgrounds. If you don’t check every box below, we still encourage you to apply we’re happy to train the right person who brings strong analytical thinking, client focus, and a willingness to learn.
Key Responsibilities
Client Relationship Management
• Serve as the primary point of contact for assigned property portfolios
• Build trusted relationships with regional and property-level managers
• Lead Zoom meetings to review system health, billing status, and corrective actions
• Identify the right property-level contacts to resolve operational or billing issues
Submeter System Health & Technical Oversight
• Review and diagnose the health of water submetering and remote reading systems
• Analyze meter data, usage trends, and system performance
• Identify gaps, failures, or data issues affecting billing accuracy
Utility Billing Reconciliation & A/R Support
• Reconcile tenant utility billing against master utility bills from cities or municipalities
• Identify over/under recoveries, billing discrepancies, and missing usage
• Support resolution of accounts receivable (A/R) issues related to tenant billing
• Coordinate internally to correct billing errors and prevent recurring issues
Reporting, Analysis & Action Planning
• Analyze utility consumption and billing data across property portfolios
• Prepare worksheets, summaries, and presentations outlining findings and action plans
• Track action items, resolutions, and follow-ups across multiple properties
• Maintain organized documentation and status updates for clients and internal teams
Metering-to-Billing Implementation Support
• Act as a liaison between clients and internal metering and billing teams
• Coordinate the transition of installed utility meters into active billing
• Confirm meter communication, data flow, and billing readiness
• Support onboarding of new properties into the billing platform
What We’re Looking For
The following are nice to have, not hard requirements. We’d love to hear from you if you bring some of these or if you’re eager to grow into them:
• Some experience in utility submetering, utility billing, or a related field is helpful, but not required
• Familiarity with any of the following is a plus: water submeters and metering systems; remote reading technologies (AMR / AMI / cellular endpoints); tenant utility billing and municipal utility invoicing
• An understanding of property management operations and portfolio structures
• Strong analytical skills and comfort interpreting usage and billing data
• Clear, confident communication and client-facing presentation skills
• Solid time management and organizational habits
• Any background in account management, client services, or utility-focused roles is a bonus
Above all, we value curiosity, reliability, and a genuine interest in solving problems for clients. If that sounds like you, we encourage you to apply.