Position:- Utility Engagement Lead ,
Location:- Oakland, CA ,
Visa :- US Citizen / Green Card & GC EAD only.
Client :- TCS ,
Duration:- Full Time Position,
Job Description:
Must Have Technical/Functional Skill
Role: Utility Engagement Lead
- The Utility Engagement Lead will serve as the primary interface between TCS and utility clients, owning strategic engagement, delivery oversight, and account growth across Customer Services, Asset Management, and Mobility Solutions. This role requires strong leadership, the ability to balance client outcomes with TCS business priorities, and the capability to build long term, trusted client relationships while working seamlessly with onsite and offshore teams.
Roles & Responsibilities
Key Responsibilities
Client Engagement & Relationship Management:-
- Act as the single point of accountability for assigned utility client engagements across Customer Services, Asset Management, and Mobility Solutions.
- Build, sustain, and expand long term executive relationships with client stakeholders, positioning TCS as a trusted strategic partner.
- Proactively understand client business priorities, challenges, and transformation roadmaps, and align TCS capabilities accordingly.
Revenue Growth & Account Expansion:-
- Drive revenue growth for TCS within existing utility accounts by expanding footprint across services, solutions, and geographies.
- Identify, shape, and pursue cross sell and up sell opportunities across Customer Services, Asset Management, Mobility, Digital, Cloud, and adjacent offerings.
- Collaborate with Sales, Pre Sales, and Solution teams to develop value led proposals, deal strategies, and commercial models.
- Support account planning, pipeline governance, and deal closures to meet growth and margin targets.
Delivery & Program Leadership:-
- Provide overall engagement leadership for large, complex utility programs, ensuring delivery excellence, contractual compliance, and high customer satisfaction.
- Orchestrate global onsite–offshore delivery models, ensuring seamless collaboration, clear ownership, and predictable outcomes.
- Govern execution across Agile, Waterfall, and hybrid delivery models, as appropriate to client context.
Business & Financial Governance:-
- Balance customer priorities with TCS business objectives while taking informed, outcome driven business decisions.
- Own engagement level financials including revenue, margin, cost optimization, risk management, and compliance to contractual commitments.
Leadership & Team Management:-
- Demonstrate strong people leadership by mentoring engagement managers, delivery leads, and cross functional teams.
- Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.
- Enable talent development across utility domain expertise, technology, and client facing capabilities.
Required Experience & Qualifications:-
- 10+ years of experience in the Utilities industry, with direct client engagement exposure.
- Proven experience engaging utility clients in at least two of the following areas:
- Customer Services / Customer Information Systems
- Asset Management / Work & Asset Management Systems
- Mobility Solutions for field workforce and operations
- Strong experience working with global onsite and offshore delivery teams.
- Demonstrated ability to lead large, complex client engagements and influence senior stakeholders.
- Strong understanding of utility operating models, regulatory environment, and digital transformation drivers. [https://ou...essageItem | Outlook], [https://ou...essageItem | Outlook]
