Utility Billing Specialist

Frederick County Government

Frederick, MD

Non-exempt; full-time; 40 hours per week; Monday - Friday; 7:45 a.m. - 4:15 p.m.; full-benefits

This position is predominately customer service oriented and is responsible for all aspects of billing activities for water and/or sewer accounts, assisting the public with billing-related information, and performing a variety of clerical duties to support the Division of Water and Sewer Utilities.

NOTE: The upper pay range reflects possible wage rates for internal County transfers and promotions, which are calculated per County policy. For external hires, offers are made at the base wage rate.

Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

TOTAL COMPENSATION PACKAGE:
Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee.

11 days of Vacation leave with increase after 2 years of employment
15 days of Sick leave with unlimited annual carryover
11 paid holidays, plus 2 additional floating holidays (10 and 11 month employees may not receive all holidays)
Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
Employee Health Center with no or low-cost primary and urgent care
100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
County and Employee funded Defined Benefit Pension Plan
- Vesting after 5 years of service
- Additional service credit for eligible previous public service, military service, etc.
Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
Generous Tuition Reimbursement Program
Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan

NOTE: Benefited employees will accrue service and leave based on the FTE and/or hours worked per calendar year.

For more information, visit ourbenefitspage on the Frederick County Governmentjob opportunities webpage.

Maintain customer and billing files for generating quarterly bills for residential and commercial accounts
Manage service line leak adjustments and process refunds as appropriate
Respond to inquiries and resolve billing issues for residential and commercial accounts
Research account/property history to ensure accurate and timely billing
Resolve billing issues for commercial properties and residential customers
Assist with property transfers and verify payment of charges
Prepare correspondence and maintain accounting records
Perform clerical duties such as copying, updating records/files, emailing, etc.
Collaborate with Meter Maintenance on meter reading discrepancies
Perform other related duties as required

To perform this job successfully, an employee must be able to perform all essential functions satisfactorily. Any employee's position may not be assigned all functions or equipment listed above, and the examples may not cover all functions or equipment that may be assigned. Reasonable accommodations may be provided to enable individuals with disabilities to perform their essential functions.

The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

UTILITY BILLING SPECIALIST I REQUIREMENTS ($23.18 - $39.41)

High school graduation or equivalent
Minimum 1 year of accounting or billing work experience which must include at least 1 year of customer service work experience

UTILITY BILLING SPECIALIST II REQUIREMENTS ($24.80 - $42.17)

High school graduation or equivalent
Minimum 3 years of accounting or billing work experience which must include at least 1 year of customer service work experience

A combination of education and experience that provides the required knowledge, skills, and abilities to successfully perform the essential functions and job responsibilities of this position may be considered as a substitution for the above-listed required education and experience. Additional required or preferred qualifications may apply based on operational needs, as approved by Human Resources.

ADDITIONAL REQUIREMENTS:
Employees in this classification are designated asNon-Essential. An Essential Employee means the employee is considered necessary for the operation of County services. Essential Employees are required to report to work in the event of a weather incident, general emergency, or disasters when County offices are closed. They may be required to work overtime with little or no advance notice and may be required to report to work in emergency situations and/or after hours.

The position may be considered essential personnel during emergencies and may be required to work to support County operations.

KNOWLEDGE / SKILLS / ABILITIES:

Strong and effective clerical and math skills to accurately compile and maintain records, and to prepare clear, concise and accurate reports and correspondence
Strong records-management skills including the ability to review documents, identify/detect potential problems and document their resolution in a thorough and timely manner
Strong and effective spoken and written (English) communication skills, especially telephone skills
Strong attention to detail
Ability to remain calm, listen, understand a customer’s concerns, and then determine the appropriate course of action to resolve the issue with a positive, helpful attitude
Ability to effectively organize work, determine priorities and complete assigned duties with minimal supervision
Ability to develop and maintain effective working relationships with co-workers, business professionals and the general public

PREFERENCE MAY BE GIVEN FOR:

A college degree in Accounting, Finance, Business Administration or a closely related field
Work experience in a utility billing setting
Account resolution work experience in a call center environment
Work experience using MUNIS billing software
Additional years of accounting or billing related customer service work experience (phone and in person)

PHYSICAL REQUIREMENTS / WORKING CONDITIONS:

While working in this position, the employee is required to constantly sit
While working in this position, the employee is required to constantly work indoors