User Experience Researcher

Location: Phoenix, AZ!

Schedule: 5 days per week, day shifts between Monday–Sunday

Project Duration: May– Sept, with potential for additional extensions

Required Skills & Experience

• Education: B.S./B.A. or M.S./M.A. in Engineering, Physics, Computer Science, Human Factors, Psychology, or related STEM fields.
• Experience: Prior experience with usability studies, or hardware/software troubleshooting
• Travel: Willingness to travel locally around LA area during first few weeks of study
• Skills: Strong analytical, problem-solving, and organizational skills, with excellent written and verbal communication abilities.

Nice to Have Skills & Experience

• Consumer product/hardware testing experience preferred
• Strong Interpersonal Background, Ex: customer service/retail etc.

Job Description

Insight Global is hiring User Study Moderators to support a consumer electronic and life science research initiative. In this role, you’ll collaborate with cross‑functional teams to execute data collection activities and deliver high‑quality research experiences for participants.

What You’ll Do

As a User Research Moderator, you’ll play a hands‑on role in day‑to‑day research operations by demonstrating prototype devices to consumers across LA. This role requires traveling to 5–6 locations per day with fellow team members to train and support study participants.

Additional tasks include:

-Operating, maintaining, and troubleshooting prototype hardware and technical equipment used for data collection

-Real‑time technical support to participants by troubleshooting prototype devices and clearly guiding users through technical challenges

-Identifying and resolving study execution issues in real time and implementing corrective solutions as needed

-Supporting research teams to ensure participants are well equipped to work with prototypes individually and data is collected accurately