Underwriting Support Specialist II

SUMMARY:

Working in conjunction with management and other team members, the underwriting support specialist II is responsible for entering and issuing policies, endorsements and related filings in a timely, accurate, and consistent manner in accordance with company guidelines for assigned book of business. Responds to agency and customer inquiries on billing and other matters. Responsibilities also include mentoring less-experienced teammates. Some participation in cross-departmental initiatives may be required.

RESPONSIBILITIES/TASKS:

• Ensures that new business, renewal, endorsement and cancellation transactions are entered, rated, issued and filed per statutory rate, rule and form in a timely manner per underwriter issuance instructions.
• Reviews applications and supplemental underwriting information for discrepancies and material changes from Diamond system submissions and policy and appropriately reconciles differences with underwriting.
• Handles customer billing inquiries via email and ACD line and assists with timely reconciliation of billing discrepancies.
• Initiates timely renewal process with agencies, requesting and preparing updated payroll, employee counts, loss experience, claim notes and gathering information on large losses for underwriting.
• Assists in preparing meeting materials for monthly renewal meetings.
• Responds to communication from underwriters, agents, clients and rating bureaus. Evaluate and take appropriate action within designated timeframes.
• Monitors UHCRITS email inbox to assure prompt processing of incoming Crits. Update Crit log to track Crits received from WCRB and other independent rating bureaus.
• Runs and sends Cognos reports to agencies as appropriate, such as loss runs, employer savings reports and client experience summary.
• Processes all incoming mail as appropriate, including certified mailings.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

EMPLOYMENT QUALIFICATIONS:

EDUCATION:

High school diploma or G.E.D required. Additional college and/or insurance related course study desirable. Continuous learning, as defined by the Company’s learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged.

EXPERIENCE:

Minimum of 2 years workers’ compensation knowledge and experience working the workers’ compensation line of business required. Experience with large and/or complex multi-state, multi-jurisdictional workers’ compensation policies preferred.

SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:

• Knowledge of insurance practices/procedures.
• Familiarity with rate, rules and forms in all workers’ compensation jurisdictions.
• Excellent verbal and written communication and computer skills.
• Ability to organize daily work responsibilities and meet deadlines.
• Strong customer and team-oriented work experience and ethic.
• Technical competence and experience with policy/rating systems 
• Ability to work effectively both independently and as a team is essential.
• Accurate math and data entry skills.
• Effective problem solving and attention to detail skills are essential.
• Ability to communicate effectively via phone and email

WORKING CONDITIONS:

Work is performed in an office setting with no unusual hazards.

 PAY RANGE: 

“Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $39,100 and $65,600.”

 We are an Equal Opportunity Employer. We will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis.  Nothing herein is intended to create a contract.

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