TTT - ServiceNow with AI - Tax Senior

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Senior ServiceNow Developer� - AI and Digital Innovation

Role Purpose:

The ServiceNow AI / Agent Engineer is responsible for building AI-enabled agent� capabilities that automate analysis, verification, document generation, and review, and integrating them cleanly into ServiceNow workflows.�

This role focuses on agent design, tool/subflow creation, evaluation, regression, and quality, rather than generic data science or model research.�

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AI Agent Build & Integration�

• Build AI agents (or agent-like services) that perform: � �

o � � rule codification�

o � � anomaly detection and analysis�

o � � verification and reconciliation�

o � � document generation�

o � � document review and issue highlighting�

• Implement agents as callable tools/components that can be invoked from

ServiceNow workflows.�

• Ensure clear, structured inputs/outputs suitable for workflow orchestration.

ServiceNow Integration�

• Integrate agents into ServiceNow using: � �

o � � Flow Designer subflows�
o � � REST integrations�

o � � structured payloads�

• Write outputs back to ServiceNow case records and evidence stores.�
• Work closely with Workflow Engineers to define invocation points and error�

handling.�

Evaluation, Regression & Hardening:

• Design and maintain agent evaluation packs:� �

o � � representative test inputs�
o � � expected outcomes�

• Execute regression testing during hardening sprints to ensure: � �

o � � consistency�

o � � no quality degradation across releases�

• Tune prompts/tools and logic based on SME feedback and test outcomes.�
  Quality, Controls & Compliance�
• Ensure agents operate within defined guardrails: � �

o � � no uncontrolled side effects�

o � � explainable outputs where required�

• Support control-heavy use cases (e.g., reconciliation, review packs).�
• Assist in producing evidence required for audit, validation, and regulatory review.

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• Experience building AI-enabled functionality that integrates into enterprise

workflows.�

• Strong understanding of:� �

o � � API-based service integration�
o � � structured inputs/outputs�

o � � error handling and retries�

• Hands-on experience with:� �

o � � Python / similar backend language�

o � � prompt or rule-based logic�

o � � evaluation and test harness design.�

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Required ServiceNow Knowledge:�

• Familiarity with:� �
• ServiceNow Flow Designer integration patterns
• � Subflows and callable actions
• ServiceNow data structures for writing/reading outputs�

• Experience integrating external services into ServiceNow (preferred, not

necessarily certified).�

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Desirable / Nice-to-Have Skills:

• Experience with agentic AI patterns (tool-calling, structured workflows,�

evaluation).�

• Exposure to enterprise document generation/review use cases.�
• Familiarity with Snowflake-based data consumption (reading curated data

marts).�

• Experience working in regulated industries (Finance, Tax, Risk, Compliance).

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• 3+ years software/AI engineering experience.�
• Comfortable working in a delivery-focused AI implementation (not pure�

research).�

• Strong collaboration skills with workflow engineers and SMEs.�
• Quality-driven mindset with comfort in gated releases and regression cycles.

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