Transportation Broker - Account Executive

Company Description

Deliver 4U is a full service transportation company. We're dedicated to "Delivering the World" for our customers through Deep Industy Knowledge, Excellent Customer Service, and Industry Leading Technology

Transportation Brokerage Account Manager

Job Summary

We are seeking a driven and results-oriented Transportation Brokerage Account Manager to manage and grow a portfolio of client accounts. The ideal candidate will serve as the primary point of contact for shippers, ensuring their transportation needs are met through efficient logistics solutions. This role requires a "hunter" mentality to prospect new clients while nurturing long-term relationships with existing customers.

Key Responsibilities

• Account growth and retention: Serve as the main point of contact for clients, provide exceptional customer service, and build long-term relationships to retain and grow a book of business.
• Business development: Identify and secure new clients through proactive prospecting, warm and cold outreach, and lead generation.
• Rate negotiation: Negotiate and quote competitive freight rates with both customers and carriers to maximize profitability.
• Operational coordination: Collaborate with the operations and carrier teams to ensure seamless execution of freight shipments, from initial booking to on-time delivery.
• Problem resolution: Proactively track and trace loads, and swiftly resolve any issues, delays, or service disruptions that arise during transit.
• Market analysis: Stay informed on market trends and industry regulations to advise clients on optimal logistics strategies.
• Performance reporting: Track key account metrics, such as sales targets, revenue goals, and customer satisfaction, and report progress to management.

Qualifications

• Experience: 2–5 years of experience in freight brokerage, transportation, or a related sales/logistics role. A proven track record of managing and growing client accounts is preferred.
• Education: A bachelor's degree in Business, Logistics, Supply Chain Management, or a related field is often preferred, but relevant experience is also highly valued.
• Industry knowledge: A strong understanding of logistics, transportation regulations, and market dynamics is required.
• Technical skills: Proficiency with Microsoft Office Suite (Excel, Word) and experience with a Transportation Management System (TMS) and CRM software are preferred.

Skills and Abilities

• Communication and negotiation: Exceptional written and verbal communication skills, with a proven ability to negotiate and build rapport with clients and carriers.
• Problem-solving: Strong critical thinking and problem-solving skills to manage unexpected challenges and maintain smooth operations.
• Organizational skills: Excellent time management and organizational abilities, with the capacity to multitask and prioritize effectively in a fast-paced environment.
• Self-motivation: A proactive, self-starter mentality with a strong competitive drive and goal orientation.
• Teamwork: The ability to work collaboratively with both internal teams and external partners.

What We Offer

• Competitive salary plus performance-based commission with unlimited earning potential.
• Comprehensive benefits package including health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for career growth within a dynamic and supportive company culture.
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