Transit Assistance Program (TAP) Coordinator

Transit Assistance Program (TAP) Coordinator

Part-Time (20 hours per week)

Onsite Position

Job Announcement

Sacred Heart Community Service (SHCS) in San José, CA is seeking a part-time Transit Assistance Program (TAP) Coordinator to help connect low-income community members to affordable transportation. As a member of the Essential Services team, the TAP Coordinator is a welcoming presence and often the first face community members encounter at SHCS.

The ideal candidate is self-directed, flexible, and brings strong communication, basic math, administrative, and customer service skills. They are comfortable working in a fast-paced, dynamic environment and are committed to serving individuals from diverse backgrounds with empathy and respect.

For more than 60 years, SHCS has combined direct services, leadership development, and policy change — rooted in anti-racism and anti-oppression — to address the impacts of poverty while building collective power for systemic change.

POSITION SUMMARY
The Transit Assistance Program (TAP) Coordinator coordinates SHCS's administration and evaluation of TAP, a countywide program provided in partnership with the Santa Clara Valley Transportation Authority (VTA) and the County of Santa Clara Social Services Agency that provides subsidized monthly bus passes to low-income households. The TAP Coordinator is a member of the Welcome Center program, participates in direct services and team activities as needed, and supports efforts to engage members in community organizing and policy advocacy.

This is a part-time, non-exempt position based in San José, CA, working Monday through Thursday, with Saturday work, typically one to two times per year for special events.

RESPONSIBILITIES AND DUTIES

TAP Program (80-90%)

• Administer monthly TAP passes, including reviewing applications, collecting payment, counting correct change, and filling out receipts.
• Coordinate with multiple SHCS programs to maintain an active list of eligible TAP participants.
• Create and maintain TAP documents, including policies, procedures, and participant materials such as applications and informational flyers.
• Complete monthly reconciliation of TAP passes.
• Enter data into internal agency and VTA network databases.

Member Engagement & Leadership Development (5-10%)

• Recruit, train, and supervise volunteers and interns, supporting the development of their organizational and community leadership.
• Identify and engage members by connecting them to organizing committees, conducting 1:1 conversations, and assessing opportunities for community engagement among volunteers and people receiving services.
• Foster member involvement and leadership development within the Essential Services department.

Agency Participation & Leadership (5-10%)

• Support and participate in team and agency-wide meetings, events, and outreach efforts.
• Attend staff meetings, retreats, and mandatory organization events, engaging in continuous learning, evaluation, and professional development.
• Perform other duties as assigned.

REQUIRED QUALIFICATIONS AND EXPERIENCE

• Strong commitment to our vision of a community united to ensure every child and adult is free from poverty.
• Proficiency in basic math and cash-handling, including the ability to accurately process payments, provide correct change, and reconcile cash receipts.
• At least 1 year of experience in social services, community-based work, retail sales, or a related field, or an equivalent combination of education and experience.
• Strong interpersonal, communication, and customer service skills, including the ability to deliver challenging messages with empathy and respect while serving individuals from diverse backgrounds experiencing high-stress situations.
• Bilingual/biliterate in Spanish, Vietnamese, or Chinese.
• Ability to thrive in a flexible, compassionate, supportive, fast-paced environment while maintaining a positive, solution-oriented approach.
• Ability to work collaboratively in a team environment and independently with limited supervision when necessary.
• Must complete and pass a background check.

PREFERRED QUALIFICATIONS AND EXPERIENCE

• Bachelor's degree in social work, public health, or a related field.
• 1-2 years of experience using Salesforce, HMIS, or the VTA database.
• 1-2 years of experience coordinating projects and developing policies and procedures.

REPORTING RELATIONSHIP

This position is part-time, non-exempt, and reports to the Welcome Center Manager.

COMPENSATION

This is a part-time non-exempt position that begins at $27.72/hour. This position is represented by the SEIU, Local 521 bargaining unit. Salary placement is per the union’s negotiated salary schedule beginning at Step 1 and including step increases based on tenure.

0-6 months

6-18 months

18-30 months

30 months or more

TAP Assistance Coordinator

Step 1

Step 2

Step 3

Step 4

November 1, 2025 - October 31, 2026 -- (3% COLA)

27.72

28.14

28.56

28.99

November 1, 2026 - October 31, 2027 -- (3% COLA)

28.55

28.98

29.42

29.86

Excellent benefits include partially paid medical insurance for employees, and majority paid medical insurance for qualified dependents, dental insurance, vision insurance, 12 paid holidays, 10 paid sick days per year, paid vacation starting at 10 days per year, additional wellness benefits, basic life and long-term disability insurance, professional development and more.

Sacred Heart Community Service is proud to be an Equal Opportunity workplace and an Affirmative Action Employer. SHCS is committed to building a team of people of diverse ethnic, cultural, and experiential backgrounds. We especially encourage members of historically underrepresented and marginalized communities, people of color, women, people living with disabilities, veterans, and LGBTQ+ people to apply. It is the policy of Sacred Heart Community Service to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, ethnicity, ancestry, religion, age, sex, gender, sexual orientation, gender identity/expression, pregnancy, medical condition or genetic information, veteran status, national origin, disability, marital or other protected status. SHCS will conform to the spirit, as well as the letter of all applicable laws and regulations.