The Training Supervisor provides leadership, development, strategic coordination, and oversight for the training program across one or more GMP-regulated high-volume logistics and distribution environment. This role ensures training compliance, documentation accuracy, and standardized onboarding and qualification practices across shifts and facilities. The Training Supervisor leads Training Coordinators, ensures the workforce remains qualified to perform GDP/GMP-regulated operations, and partners with Quality, Operations, and HR to maintain a high-performing and fully compliant training system.
The Training Supervisor will:
· Lead and mentor Training Coordinators across warehouse locations.
· Assign and prioritize daily and weekly work, ensuring shift coverage.
· Conduct performance evaluations, coaching sessions, and ongoing skill development.
· Audit Training Coordinator works for accuracy, completeness, and compliance.
· Serve as an escalation point for training, LMS, or documentation issues.
Represent Core Values:
· Teamwork, Accountability, Integrity, Work Ethic, Communication, Creativity, Respect and Listening
· Provide courteous, professional service to both internal and external customers.
· Present a positive image of Company
Performance will be evaluated based on meeting the requirements of the job description:
· Achievement of established training and compliance metrics
· Accuracy and integrity of training records (audit-readiness)
· On-time execution of onboarding schedules
· Standardized training delivery across sites and shifts
· Leadership effectiveness and team development.
· Alignment with company policies, SOPs, and safety standards
· Effective cross-functional collaboration with Operations, Quality, and Senior Leadership.
Performance
Metrics Performance metrics for this position will be established annually based on:
· Meeting project goal timelines, margins, and other financial indicators.
· Successful internal and external audit outcomes related to training records.
· Demonstrated training effectiveness and reduction in retraining events.
· Timely closure of training assignments within required due dates.
Key Outcomes Expected
· Develop and maintain comprehensive training schedules across all warehouses.
· Support facilitation of training on company policies, SOPs, safety standards, and operational systems (e.g., LMS, WMS/C3).
· Partners with warehouse leadership to ensure structured training programs are consistently executed for new hires and existing associates.
Administrative & LMS Management
· Record Integrity: Maintain the training program within the Quality Management System and any required physical training documentation, ensuring every associate has a complete, accurate, and audit-ready training profile. · Compliance Tracking: Proactively monitor certification and qualification expiration dates (e.g., PIT/Forklift, HazMat, Safety protocols) to prevent compliance gaps or operational disruption.
· SOP Document Control: Coordinate distribution and version control of Standard Operating Procedures (SOPs) to ensure associates are trained on current, approved processes.
Logistics & Scheduling Shift Coordination:
· Manage the master training calendar across 1st, 2nd, and 3rd shifts, ensuring training sessions do not disrupt peak shipping and receiving windows.
· Onboarding Logistics: Coordinate onboarding training for new associates, including safety gear (PPE) distribution, badge access, and classroom setup.
· Equipment Certification: Schedule and track practical evaluations and certifications for Powered Industrial Trucks (PIT) and other applicable equipment, ensuring only authorized personnel operate machinery.
Reporting & Auditing
· Audit Support: Prepare and present training documentation during internal audits, client audits, OSHA inspections, and regulatory reviews.
Productivity Reporting: Generate reports on training completion rates and "Time to Productivity" for new hires to help Operations plan for peak seasons.
OJT Verification:
Collect, verify, and maintain On-the-Job Training (OJT) documentation to confirm hands-on competency validation by authorized supervisors.
Training Metrics & Executive Reporting
· Develop, maintain, and refine training performance metrics (e.g., training compliance rates, record accuracy, SOP revision timeliness, onboarding productivity, retraining trends, certification status, and OJT completion).
· Present training metrics and KPI trends to senior leadership in a professional, concise, and data‑driven format during management reviews, quarterly business reviews, or on an as‑needed basis.
· Translate complex training data into meaningful business intelligence, clearly communicating operational impact, compliance risks, and recommended corrective actions.
· Demonstrate readiness to represent the Training function confidently during executive briefings, audits, client meetings, or strategic planning discussions.
Critical Skills, Knowledge, and Behaviors
· Technical Skills: Advanced proficiency in Microsoft Office (Excel is critical for tracking metrics).
Experience with Learning Management Systems, Quality Management Systems and/or Warehouse Management Systems is a plus.
· Organization: Exceptional organizational skills with a "zero-error" approach to data entry, understanding that a missing record can lead to a regulatory finding.
· Communication: Ability to communicate clearly within a diverse workforce, from entry-level associates to senior facility management. ·
· Leadership: Leadership and coaching skills in fast-paced warehouse environments for a team of Training Coordinators across multiple sites.
· Experience with "Train-the-Trainer" models in a manual labor setting.
· Ability to troubleshoot training system, LMS tools and basic classroom technology (tablets, hand-held scanners used for training).
· Effective analytical, problem solving and decision-making skills (can gather and analyze data and information and draw conclusions). Able to think logically and analytically.
· Able to prioritize, organize tasks and time, and follow up. Perform responsibilities efficiently and timely. Able to balance multiple requests and meet deadlines.
· Able to work well in a team environment and as part of a team. Demonstrates ability to effectively lead a team to successful completion of a project.
· Knowledge of GMP/GDP, FDA, and CFR training requirements.
Experience:
High school diploma or equivalent
· Associate or bachelor's degree preferred.
· 2+ years of training administrative or coordinator experience, specifically within a cGMP environment within the pharmaceutical industry.
· Previous leadership, mentoring, or coaching experience is strongly preferred.