Training Specialist

Description

Training Specialist | Supporting the Work Behind the Work

Are you someone who enjoys helping others figure things out, build confidence, and succeed in their role? Do you like being the go-to person when it comes to systems, processes, and learning? At Vesta Corporation, we’re looking for a Training Specialist to support onboarding and the day-to-day Learning & Development experience, making sure our teams have what they need from day one.

The ideal candidate will manage training in our LMS, deliver system training, and provide just-in-time support, whether guiding a new hire, walking through a process, or troubleshooting an issue. We’re looking for someone who is organized, detail-oriented, and energized by helping others—someone who takes pride in getting things right.

Property management or Yardi experience is a plus, but more importantly, you’re curious, dependable, and ready to make an impact.

What we Offer:

At Vesta, we take pride in hiring the best talent in Property Management. We work hard and we have fun doing so. In addition to our generous benefits package, we offer service awards, performance bonuses, team member appreciation events and opportunities for growth. Our benefits include:

• Medical, dental & vision insurance
• Company matched 401(K)
• Paid time off- Vacation, sick, floating holidays
• 12 additional paid holidays
• Tuition Reimbursement
• PetPlan Pet Insurance
• Employee Assistance Program
• Long & Short-Term Disability Insurance
• AND MORE

The Training Specialist is responsible for executing the day-to-day operations of Learning and Development, ensuring training is assigned, delivered, tracked, and supported effectively across the organization.

This role focuses on onboarding support, Learning Management System (LMS) administration, delivery of standardized Property Management System (PMS) training, and frontline care of L&D requests. The Training Specialist ensures employees receive timely, consistent training and support while maintaining accurate records and up-to-date training materials.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Onboarding & LMS Administration

• Load, assign, and manage onboarding plans and training assignments within the Learning Management System (LMS) for new hires and role changes.
• Ensure training is assigned accurately and aligned with role requirements.
• Monitor completion progress and follow up with employees and supervisors to support timely completion.
• Maintain accurate training records, troubleshoot LMS issues, and generate basic training reports (e.g., completion, participation, status).

Training Delivery & Just-in-Time (JIT) Support

• Deliver standardized virtual and/or in-person training sessions using established materials.
• Facilitate onboarding and core training programs covering systems, processes, and tools.
• Provide Just-in-Time (JIT) training support to address immediate operational or system-related needs as identified, assigned or requested.
• Guide employees using existing resources and escalate complex or recurring issues to appropriate Learning and Development support.
• Coordinate training schedules, session logistics, and communications.
• Track attendance, completions, and participation across training programs.
• Support preparation and setup for training sessions and initiatives.
• Assist L&D team with execution of training programs and initiatives.

L&D Support & Escalation

• Serve as the primary point of contact for Learning and Development support requests.
• Respond to, track, and resolve training-related inquiries in accordance with established processes.
• Ensure all requests are documented and closed appropriately.
• Identify recurring issues and communicate trends to Learning and Development leadership.
• Escalate complex or recurring issues to appropriate Learning and Development leadership for review and resolution.

Content & Knowledge Base Management

• Upload, update, and maintain training materials, job aids, and documentation within the LMS and related systems.
• Ensure materials reflect current processes, systems, and policies and are formatted for clarity and usability.
• Maintain and update knowledge base content to support end-user access and self-service learning.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Strong organizational skills with a high level of attention to detail and accuracy.
• Ability to follow and consistently execute established processes, workflows, and training standards.
• Effective communication and facilitation skills, with the ability to deliver training clearly and confidently.
• Customer-service mindset with a focus on responsiveness, support, and professionalism.
• Ability to troubleshoot basic training and system-related issues and guide users through solutions.
• Ability to manage multiple priorities and adapt in a fast-paced, evolving environment with a sense of urgency to meet deadlines.
• Demonstrates sound judgment in identifying when to resolve issues independently versus escalate appropriately.
• Demonstrates a coachable mindset with openness to feedback and a commitment to continuous improvement.
• Flexible and adaptable, with the ability to shift priorities and support changing business needs.

Interested? Apply now!!!

Requirements

Required Education and Experience:

• Associate degree in Training, Education, Business, or a related field, or equivalent combination of education and relevant work experience.
• 1–3 years of experience supporting training programs, onboarding coordination, LMS administration, or a similar role (property management industry experience preferred).
• Hands-on experience working within a Learning Management System (LMS) to assign, track, and manage training.
• Experience supporting onboarding programs and training coordination.
• Experience maintaining or updating training materials, job aids, or instructional documentation.
• Proficiency in Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, Word, Excel, PowerPoint, and Microsoft Forms.
• Familiarity with property management systems (e.g., Yardi Voyager, RentCafé, Yardi Screening, Blue Moon) preferred.
• Bilingual in English and Spanish preferred.
• Successful completion of a background check and drug screening required.
• Valid Driver's License and clean driving record required.

Vesta is an Equal Opportunity/Affirmative Action Employer. Vesta has an ongoing commitment to a diverse workplace free of discrimination and harassment. Vesta recruits, hires, trains, and promotes individuals in all job titles without regard to any protected characteristic, including but not limited to race, color, creed, religion, ancestry, sexual orientation, genetic information, national origin, age, sex, physical or mental disability, being a disabled veteran, veteran of the Vietnam era, or other eligible veteran, or any other protected category under any state or Federal laws. At Vesta, we are committed to a fair and equitable workplace.