WSP is seeking a Full-Time TMC Operator for our 24/7 Aurora CO location.
The TMC Operator is responsible for the continuous 24/7 operation of the E-470 Traffic Management Center, serving as the central point of coordination for all roadway activity during their assigned shift. This role is not limited to monitoring systems, TMC Operator is expected to actively manage the roadway through real time detection, decision making, and response coordination.
TMC Operators use multiple systems such CCTV, VMS and ATMS and communications platforms to identify and verify incidents, assess conditions and take immediate action. They answer and prioritize both emergency and non-emergency calls while maintaining constant communication with key partners including Colorado State Patrol, local 911 centers, Roadside Assistance, Roadway Maintenance, and internal leadership.
The TMC Operator ensures the resources are engaged quickly, keeps stakeholders informed, and monitors evolving conditions such as traffic flow, weather, and roadway hazards that may impact operations. This includes notifying on call personnel and escalating situations as needed.
Success in this role requires strong situational awareness, organization, and the ability to manage multiple priorities at once. Operators must demonstrate initiative, clear communication, and the ability to perform under pressure while maintaining accurate system entries and coordination across all involved parties.
The TMC is an essential 24/7/365 operation, including nights, weekends, and holidays, responsible for the safety and mobility of the traveling public. As such, operators are expected to maintain flexibility to ensure continuous coverage and a consistent, high level of service at all times.
Pay: $24.29 per hour
Schedule is one of three shifts:
1st: 6AM - 2PM
2nd: 2PM - 10PM
3rd: 10PM - 6AM
WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.
Actively monitor and manage roadway conditions using available systems.
Verify, assess, and take immediate action on all incidents. Operators are responsible for determining the appropriate actions and executing them without delay.
Dispatch and coordinate response resources including Roadside Assistance, Roadway Maintenance, and emergency services. Maintain continuous coordination with Colorado State Patrol, local emergency responders and Management Team throughout the lifecycle of an incident.
Activate and manage Traveler information systems such as roadway variable message signs and social media to provide timely and accurate information to the traveling public.
Communicate clearly and effectively across all channels (radio, phone, system notifications, email). Ensure stakeholders are informed and updated as conditions change.
Maintain accurate, real-time documentation of all incidents, actions, and communications in the ATMS. Entries must be complete, timely, and reflect actual operations.
Prioritize and manage multiple tasks simultaneously in a fast paced, high-pressure environment while maintaining situational awareness of the entire roadway.
Escalate incidents appropriately, including early recognition of severe events, and ensure required notifications and coordination are completed.
Monitor external factors such as weather, traffic patterns, and special events, and anticipate their impact on roadway operations.
Support operational continuity by coordinating shift handoffs, maintaining awareness of ongoing incidents, and ensuring no loss of information between shifts.
Follow all SOPs, policies, and operational standards, while applying sound judgment when conditions require adaptation.
Demonstrate accountability and professionalism at all times, including adherence to attendance expectations, performance standards, and continuous improvement.