Pay: $52,000.00 - $62,000.00 per year
- You must live in Northeast Ohio and work on-site daily at our Painesville or Hudson office
- You must be authorized to work in the United States. We are not able to offer visa sponsorship
- Any offer is contingent on a clean background check, drug screen, and driving record
Job description:
Tech Dynamix is a managed IT services provider serving small and midsize businesses across Northeast Ohio for more than 20 years. Roughly 500 clients, a 98 percent satisfaction rate, and a simple promise: IT That's Refreshingly Human.
We are hiring a Tier 2 IT Support Technician to resolve the tickets that move past our Tier 1 team. You will keep client environments healthy, sharpen your skills with paid certifications, and work alongside a senior technician who has your back.
What you'll do:
- Own Tier 2 tickets escalated from Tier 1
- Administer Microsoft 365 and Entra ID
- Support Windows Server and Active Directory
- Troubleshoot networking: firewalls, switches, VLANs, VPNs
- Monitor backups and support clients on-site and remotely across Northeast Ohio
What you bring:
- Two to four years in IT support, including escalated issues
- Working knowledge of Microsoft 365 and Entra ID
- Basic Windows Server and Active Directory skills
- Networking troubleshooting fundamentals
- Valid driver's license and reliable transportation
Bonus points:
- CompTIA A+ or Network+
- Azure Fundamentals (AZ-900) or working toward AZ-104
- MSP experience
Benefits:
- $52,000 to $62,000 per year, depending on experience
- Two weeks paid vacation and two weeks paid holidays per year
- Paid training and certifications
- Paid direct primary care health visits
- 401(k) with company match
- Weekly pay
- A small team that works directly with decision makers
- Multiple team-building events
- To apply, send your resume to [email protected] or apply through this posting. Help us deliver IT that is refreshingly human.
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
Ability to Commute:
- Painesville, OH 44077 (Required)
Work Location: In person