Tier 2 Field Engineer (MSP / MSSP) - San Jose and SF Bay Area

The Role.

Join a team in a fast-paced environment where trust and communication matter. This position requires more than technical skills. You manage client environments, assist with migrations, and improve operational processes. We value ownership, accountability, and the ability to build client confidence through reliable service. This position enables you to work with a range of tools and deepen your knowledge of systems.

Responsibilities.

• Provide on-site and remote Tier 2 support for client environments.
• Deliver high-touch technical support for executive leadership and VIP users.
• Resolve issues involving desktops, servers, networks, and business systems.
• Master and support specialized applications unique to various client industries.
• Administer Windows Server environments and perform regular maintenance.
• Manage service requests and incidents within the ticketing system.
• Document all technical work, time entries, and client communications.
• Assist with technical rollouts and system migrations.
• Coordinate with the Service Desk Manager to align field work with priorities.
• Identify ways to simplify workflows and enhance service quality.
• Support emergency needs outside business hours when required.

Requirements.

• Experience in the managed services industry or an MSP environment.
• Background in client-facing IT support or systems administration.
• Proficiency in Windows Server support and administration.
• Familiarity with RMM platforms and ticketing systems.
• Strong documentation skills and disciplined time logging.
• Ability to travel throughout the Bay Area, including San Jose and San Francisco.
• Valid driver's license and reliable transportation.
• Degree in Information Technology or equivalent hands-on experience.
• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.

Preferred Skills.

• Experience with SentinelOne, Huntress, or ThreatLocker.
• Knowledge of PowerShell scripting for automation.
• Ability to learn and troubleshoot industry-specific software suites.
• Experience in healthcare IT or regulated environments.

A little extra info.

• The hourly pay range for this position is $35.00 to $40.38.
• Full-time hourly employees receive 40 hours per week.
• The company reimburses driving mileage for all work-related travel.
• Management must authorize all overtime hours in advance.
• The company pays 70% of health insurance premiums.
• Insurance and 401(k) benefits become available after the eligibility period.
• We provide financial support for relevant technical certifications.
• The first 90 days serve as an introductory period to evaluate performance.
• Final candidates may complete a DISC assessment.
• Employment remains contingent upon a successful background check.
• If you're not sure about this one, let's keep chatting.

Benefits:

• 401(k)
• Health insurance

Work Location: On the road